Job Title : Medical officer

Location : Helena, MT

Pay Rate : $16.75 / hr W2

Duration : 3 months contract to hire

On Site only

May perform one or more of the following.

Using a computerized system, responds to customer inquiries in a call center environment.

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, assesses customer needs, researches / resolves inquiries and logs customer calls.
• Provides clear and concise information about the status of a claim or Medicaid member

Enrolls / un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.

Acts as an advocate for the Medicaid client or Provider.

• Educates clients about managed care access, rights and benefits through outreach scripts.
• Check voicemail and Fax routers.
• Complete required assigned training.
• Track daily task for quality review.
• All other duties as assigned.

Required Skills :

Outgoing and energetic attitude

Ability to communicate clearly and confidently

Ability to multi-task

Ability to analyze new situations and apply problem-solving skills

Ability to relate to the customer

Ability to remain calm under pressure

Ability to adapt to and incorporate new technologies

Ability to learn from past mistakes (and Successes!)

Ability to manage time effectively

General conversational ability and call control

Attention to detail

Grammar and spelling accuracy

Suggested Skills :

One year medical insurance or medical office experience

Hours : normally 8-5 , M-F, Limited overtime may be required to meet contractual obligations.