Summary

The GS-8 VA Ann Arbor Healthcare System (VAAAHS) Supervisory Medical Support Assistant (MSA) is assigned to Clinical Access Management Services (CAMS) under the direct supervision of the Administrative Officer, and is responsible for full supervision of approximately 12 Advanced MSAs.

Assignments at this level includes, but is not limited to : assigning and evaluating the work of subordinate staff, performance evaluations, selection of staff, and recommendation of awards and / or advancements.

Duties

Duties include but are not limited to the following :

• The Supervisory MSA carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff, and recommendations for awards and advancements.
• Organizes work, sets priorities, and delegates tasks and responsibilities in order to meet deadlines.
• Communicates skillfully with individuals in order to obtain the desired effect, while ensuring compliance with established policies and regulations.
• Manages staffing requirements, manages priorities, and coordinates work in order to complete duties in an accurate and timely manner.
• Follows up on pending issues while demonstrating an understanding of the impact of work not completed.
• Provides briefings, orientations, staff development, and training.
• Manages fiscal matters, forecasts resource and equipment needs, and identifies budgetary needs.
• Shows courtesy, respect, and a positive attitude toward patients, co-workers, subordinate staff, and the public.
• Demonstrates ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines and to ensure compliance with established processes, policies, and regulations.
• Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely.
• Facilitates any necessary follow-up so as to ensure satisfactory resolution.
• Communicates tactfully and effectively, both orally and in writing, in order to meet program objectives.
• Demonstrates advanced knowledge of technical health care processes as they relate to patients' access to care.
• Collaborates, communicates, and demonstrates customer service and interpersonal skills with all healthcare professionals in order to ensure quality and continuity of care and as well, to ensure compliance with established policies and regulations.
• Demonstrates advanced knowledge of managing a clinic and authoritatively utilizes various reference sources.
• Makes decisions and empowers others to collaborate in order to resolve problems within a complex systems environment.
• Applies authoritative knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and the revenue process.
• Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and / or reporting formats.

Work Schedule : Monday-Friday 7 : 00am - 3 : 30pm

Compressed / Flexible : Not Available

Telework : Not Available

Virtual : This is not a virtual position.

Functional Statement # : PD924920

Relocation / Recruitment Incentives : Not Authorized

Permanent Change of Station (PCS) : Not Authorized

Fi nancial Disclosure Report : Not Required