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Summary
The Medical Support Assistants (MSAs), assigned to Pacific Islands Health Care System to include its Outpatient clinics and Community Based Outpatient Clinics (CBOC), are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
MSAs are considered chief sources of patient care and patient flow information.
This job is open to
Internal to an agency
Current federal employees of this agency.
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This vacancy is open Current and Permanent VA Employees and to all U.S. Citizens.
Videos
Duties
The MSA position typically has responsibility for the overall coordination of clinic cancellations, clinic schedules to include appointment scheduling and changes, arrangements for special studies, inpatient discharges, appointment check ins / check outs, consult tracking, verification of doctor's orders and treatment orders, completeness and accuracy of all actions / documentation, making transportation arrangements for patients, and relaying medical test results to appropriate professional medical staff for immediate action.
The MSA explains medical tests and exam instructions to be observed and test preparation procedures to the patient prior to appointment.
MSA provides any related instructional sheets for special procedures and facilitates patient appointments; assures a medication list is provided to patient at each visit;
relays any medication issues to the appropriate clinical staff; and shares other general information, initiating appropriate action as required.
The MSA initiates forms for authorization to perform surgery and other procedures, monitors the waiting areas for possible changes of patient conditions, and initiates appropriate measures in emergency situations.
The Veterans Affairs Pacific Island Health Care System (VAPIHCS) is a Level 3 facility and ranks among a complex system in the VA serving the Sierra Pacific Network (VISN 21).
The VAPIHCS offers a full range of comprehensive health care services including Dentistry, Geriatrics & Extended Care, Imaging, Medicine Services, Mental Health Services, Pathology & Laboratory Medicine Service, Primary Care, Radiation Oncology, Rehabilitation Services, and Specialty Services.
The VAPIHCS offers several special medical programs in include Home Health Services, Homeless Veteran Services, Pharmacy Specialized Services, Rurality, Spinal Cord Injury, TeleHealth, and Women's Health Centers.
The VAPIHCS operates eight community-based outpatient clinics (CBOCs) covering seven county areas. These outpatient clinics are in American Samoa, Guam, Saipan, Hilo, Kauai, Kona, Leeward Oahu, Maui, and Windward Oahu.
The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Assignments at this level include, but are not limited to :
Work Schedule : Varies
Compressed / Flexible :
Telework : Not-available
Virtual : This is not a virtual position.
Functional Statement # : 000000
Permanent Change of Station (PCS) : Not Authorized
PCS Appraised Value Offer (AVO) : Not Authorized
Fi nancial Disclosure Report : Not required
Below are the salary breakdown of each location :
Requirements
Conditions of Employment
Applicants who refuse to be tested will be denied employment with VA.
Qualifications
Applicants pending the completion of educational or certification / licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements :
Grade determinations :
Medical Support Assistant, GS-3 :
Experience or Education. None beyond the basic requirements.
Assignment. This is an entry level MSA position. It is expected that MSAs at this level receive guidance from more experienced staff members and require frequent and direct supervision.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below :
Grade determinations : GS-4 : None beyond the basic requirements. Candidates must demonstrate all of the KSAs below :
Experience. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
b. Education. Two years of education above high school.
c Assignment. This is a developmental level MSA position. It is expected that MSAs at this level receive minor and less frequent guidance from higher experienced staff members for more difficult tasks.
Assignments at this level include, but are not limited to : scheduling and rescheduling patients for treatment; interviewing patients for appointments;
referring patients to other medical specialty
GS-5 : One year of experience equivalent to the next lower grade level (GS-4) OR four (4) years of education above high school.
Candidates must demonstrate all of the KSAs below :
References : Medical Support Assistant Qualification Standard, GS-0679, VA Handbook 5005 / 117, Part II, Appendix G45.The full performance level of this vacancy is GS-5.
The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5 Physical Requirements : Position is primarily sedentary.
Work is conducted at desk setting. Some walking and standing throughout the day from desk to other areas, incumbent must be able to travel to other areas with ease.
The majority of time is spent working at a desk. It involves the frequent use of office equipment including the telephone, copier, personal computer, printer and similar automated equipment.
There is potential for extended periods of sitting, standing and carrying items weighing up to 20 pounds (i.e., medical records and manuals).
The incumbent is expected to use proper preventive ergonomic techniques to perform duties.
Education
IMPORTANT : A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note : Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here : http : / / ope.ed.gov / accreditation / . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit : http : / / www.ed.gov / about / offices / list / ous / international / usnei / us / edlite-visitus-forrecog.html.
Additional information
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.
V., and / or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.
g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.
g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members : Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package which includes :
Resume
The following documents are accepted, and may be required if applicable to your eligibility and / or qualifications for this position.
Please use this checklistto ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current / former Federal employees), etc.
Veterans' Preference : When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP / CPS / XP), or for Sole Survivor Preference (SSP) in the questionnaire.
You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.
and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.
Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.
If you are relying on your education to meet qualification requirements :
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and / or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11 : 59 PM (ET) on 05 / 10 / 2024 to receive consideration. To preview the questionnaire click https : / / apply.
usastaffing.gov / ViewQuestionnaire / 12393384.
NOTE : It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https : / / my.usajobs.gov / Account / Login, select the Application Status link and then select the more information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and / or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
Lizbeth Torres
Phone
415) 221-4810 X24760
LIZBETH.TORRES@VA.GOV
Address
Spark M Matsunaga Department of Veterans Affairs Medical Center
459 Patterson Road
Honolulu, HI 96819
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the USAJobs Help Center.
NOTE : Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.
VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.
HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.
HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Required Documents
To apply for this position, you must provide a complete Application Package which includes :
Resume
The following documents are accepted, and may be required if applicable to your eligibility and / or qualifications for this position.
Please use this checklistto ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current / former Federal employees), etc.
Veterans' Preference : When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP / CPS / XP), or for Sole Survivor Preference (SSP) in the questionnaire.
You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.
and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.
Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.
If you are relying on your education to meet qualification requirements :
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and / or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11 : 59 PM (ET) on 05 / 10 / 2024 to receive consideration. To preview the questionnaire click https : / / apply.
usastaffing.gov / ViewQuestionnaire / 12393384.
NOTE : It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https : / / my.usajobs.gov / Account / Login, select the Application Status link and then select the more information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and / or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
Lizbeth Torres
Phone
415) 221-4810 X24760
LIZBETH.TORRES@VA.GOV
Address
Spark M Matsunaga Department of Veterans Affairs Medical Center
459 Patterson Road
Honolulu, HI 96819
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the USAJobs Help Center.
NOTE : Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.
VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.
HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.
HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Last updated : 2024-04-23
Full Time
Public Administration
$39k-46k (estimate)
04/25/2024
07/23/2024
med.va.gov
MOUNT VERNON, WA
200 - 500
2012
$50M - $200M
Public Administration
The job skills required for Medical support assistant include Patient Care, Health Care, Customer Service, Scheduling, Primary Care, Patient Flow, etc. Having related job skills and expertise will give you an advantage when applying to be a Medical support assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Medical support assistant. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Medical Support Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Medical Support Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Medical Support Assistant jobs
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Step 3: View the best colleges and universities for Medical Support Assistant.