4 Technology Support Specialist Jobs in Kapolei, HI

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Support Specialist (Direct Service Worker)

Goodwill

Kapolei, HI | Full Time

$50k-69k (estimate)

1 Week Ago

Technology Support Specialist

Hawthorne Machinery Co.

Kapolei, HI | Full Time

$64k-80k (estimate)

7 Months Ago

Kitchen Support / Inventory Specialist

Island Vintage Coffee & Wine Bar

Kapolei, HI | Full Time

$64k-81k (estimate)

1 Week Ago

25U Signal Support Systems Specialist

Army National Guard

Kapolei, HI | Full Time

$56k-76k (estimate)

5 Months Ago

Technology Support Specialist

$64k-80k (estimate)

Full Time 7 Months Ago

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Hawthorne Machinery Co. is Hiring a Technology Support Specialist Near Kapolei, HI

Overview

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat has been in business for over 60 years. We are the leader in the big equipment industry. We provide rental, sales, service & power generation & serve various industries including agriculture, construction, marine & government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision & we value Passion, Respect, integrity, Dedication & Excellence (PRIDE).

Looking to build your future with an established, thriving company with countless opportunities for growth and advancement? You’ve come to the right place.

At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our employees are our most valuable asset. That’s why at Hawthorne Machinery Co., we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Technology Support Specialist position!

Here is some of what you’ll do…

POSITION SUMMARY: The Technology Support Specialist reports to the Service Manager and is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on-machine systems and technical customer training. The Technology Support Specialist should have a background in mechanical and electrical engineering. Working as a subject matter expert, the Technology Support Specialist is responsible for professional installation of Trimble 2D and 3D machine control systems and telematics hardware on non-Cat branded machines and the professional installation of Cat AccuGrade systems on Cat machines.

Responsibilities

ESSENTIAL FUNCTIONS:

Assists in the development of localized training materials and provides training to end-users on the operation of Machine Control systems.

Delivers quality technical assistance on time and ensures customer satisfaction.

Acts as primary resource in providing on-machine installation, maintenance, and training on heavy civil construction technology at the customer’s site.

Ensures the operational quality of the system by documenting post-installation tests.

Provides on-site troubleshooting as requested by the sales and technical support organizations.

Provides high-level operator training to end-users.

Ensures that installation, training, and other work necessary is completed on time.

Documents and reports field activities as well as is pro-active in creating process improvement.

Assists sales and marketing with trade shows and events.

Drives revenue based upon performance of services for construction machine customers.

Creates and provides localized training services for qualified customers and third party organizations with the intent to educate and expand the overall business of machine related construction within the region.

Assists the SITECH Operations Team with tasks related to equipment shipping, receiving, and handling.

Is responsible for the maintenance of the rental equipment fleet: inspects, checks in/out, cleans, updates software, and repairs when necessary.

Provides support to and works under the supervision of the Service Manager, assisting in the repairs, maintenance, and calibration of equipment in the repair center.

Performs other duties as assigned.

Qualifications

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

Must have a high school diploma or equivalent.

Must have a valid Drivers License with a good driving record.

Must have PC skills.

Must have familiarity with heavy equipment and hydraulic systems.

Must have strong mechanical aptitude and understanding of machine control products.

Must have the ability to present and follow a prescribed training outline in a professional manner.

Must have the ability to follow both routine and advanced procedures and to think analytically.

Must have the ability to plan and organize work with minimal supervision, but also work well in a team environment.

Must have demonstrated sound business judgement and decision making skills.

Must have excellent verbal, written, and problem solving skills as well as a strong command of written and verbal English.

PHYSICAL DEMANDS:

Walking: Moves about on foot, often through uneven terrain.

Handling: Seizes, helps, or works with hands.

Lifting: Raises or lowers miscellaneous equipment parts and tools.

Reaching: Extends hands and arms in any direction.

Stooping: Bends body downward and forward by bending at knees or waist.

Standing: Remains in standing position if required to perform various functions of the job.

Climbing: In and out of equipment.

Vision: Reads rental documents, invoices, and bills.

Talking: Communicates by phone and in person.

Sitting: Sits in equipment and vehicles for extended periods.

Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:

Noise: Works in conditions with constant or intermittent noise.

Temp/Weather: Works in an office and outdoor environment, with variations of temperature and weather.

Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

Competitive Compensation
A great work environment and culture
Career growth and advancement opportunities
Training
Medical, Dental and Vision plans
Medical Video Appointments available
Health Savings Account available
Paid Time Off (PTO) Pay
401(k) Plan Company Matching
Health and Dependent Care Flexible Spending Accounts
Life & Accident Insurance
Employee Assistance Programs
Legal Plan
Travel Assistance Plan
Wellness Programs
Referral Bonus Program
Longevity Bonus Program
Recognition Programs and much more
Hawthorne CAT discounts
Boot Reimbursement
Tuition Reimbursement
Company-Supplied Uniforms
Advanced Technical Training
Estimated Compensation $25.00 - $35.00 per hour

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.

Job Summary

JOB TYPE

Full Time

SALARY

$64k-80k (estimate)

POST DATE

10/18/2023

EXPIRATION DATE

10/16/2024

WEBSITE

hps.cc

HEADQUARTERS

San Diego, CA

SIZE

<25

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The following is the career advancement route for Technology Support Specialist positions, which can be used as a reference in future career path planning. As a Technology Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist. You can explore the career advancement for a Technology Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Technology Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technology Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technology Support Specialist job description and responsibilities

A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.

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Technical support positions are highly specialized, and may focus primarily on networking, security, customer tech support, hardware, or software.

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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

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Technical support specialists at larger companies may be called upon to write user manuals for their employees or customers.

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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technology Support Specialist jobs

Certifications such as the CompTIA A+, Security+, and Network+ certify for knowledge that can be used across all technology stacks.

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The minimum education requirement for a technical support specialist role can vary from position to position.

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Most technical support specialists acquire at least some on-the-job training after they are hired.

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Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree.

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A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.

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Step 3: View the best colleges and universities for Technology Support Specialist.