BGIS is currently seeking aProgram Managerto join the team in Las Vegas, NV.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Program Manager oversees the successful deployment and implementation of technology solutions. The Program Manager sets an example for others positively exemplifying BGIS values.

RESPONSIBILITIES

Business Implementation

• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions. 
• Analyze and deliver accurate and timely results. 
• Evaluate and identify new technologies/processes for implementation. 
• Use, configure and customize products. 
• Tactical and strategic implementation of projects/processes. 
• Contribute to the completion of other key initiatives as assigned.

Client Support

• Document and troubleshoot customer issues. 
• Ensure issues are identified, tracked, reported on, and resolved. 
• Collaborate with other Program Managers and subject matter experts to establish needs. 
• Communicate between technology teams and other company departments for positive outcomes. 
• Provide documentation/project tracking and management reporting as required. 
• Research, resolve and respond to complex problems and questions. 

Project Management

• Manage projects that have higher complexity and challenges. 
• Develop requirements and design specifications according to standard templates, using language that clients and developers can understand. 
• Engage in multiple projects/initiatives with multiple clients simultaneously. 
• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs. 
• Gather input from other internal teams to facilitate design and development. 
• Facilitate effective team meetings, client meetings and design meetings. 
• Evaluate information gathered from multiple sources with a critical viewpoint. 
• Break down high level information into details, take low level information and format into general understanding, and distinguish user requests from the underlying true needs. 
• Manager client expectations effectively to complete fiscally successful projects.
• Enforce project deadlines and schedules. 
• Adhere to documented Project Management Life Cycle.