At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are now looking for a Service Sales Account to join our team in Milan, Italy.

What can you expect?: 

In the Service Sales role you will manage the relationship with Accounts for Vertiv in a long-term perspective and represent the company in front of the Account. In this role you will drive, manage, ensure, and develop the Sales and Profitability of the business with the assigned Accounts towards defined short and long-term targets through distribution channels and/or through the regional or country organizations.

You will secure Vertiv is the Accounts’ preferred partner for the Service portfolio of Vertiv and support peers in pursuing projects in major accounts. The position is an integral role for the Regional sales organisation, with the individual holding accountability for the order targets attributed to the identified accounts. You will form part of a team that cover all disciplines of the business, within which you will hold account management responsibility, supported by a matrix of product specialists to facilitate the needs of your customers through a structure that offers the best-in-class balance of relationship management and technical support. 

As an individual you need to have segment industry experience coupled with a well-established network, be able to demonstrate good attitude key account management skills, a strong commercial acumen, and have the capability to build strong networks internally within Vertiv community. Delivery of your targets will require effective coordination between the different business segments to fulfil the requirements of your customers, so strong communications skills are vital. Furthermore, you will need to have the technical competence to understand and demonstrate the full breadth of the Vertiv service and product offering and our capabilities as an organisation to your customers, particularly at senior management level within region. Your targets will be set to align with the growth expectations of the market and our strategic position with the respective accounts. 

Service sales are an extremely important revenue stream for Vertiv, and consequently we are looking for a highly competent, energetic, and ambitious individual to take on this role within the organization.

As an Account Manager, You Shall:

• Continue to develop our customer centric culture. You represent Vertiv in front of the assigned Accounts being and acting as first point of contact for them. Frequent and consistent presence to client premises strongly recommended and highly requested.
• Coordinate and manage internal and external resources to properly oversee Customer requests leading and owning the whole process.
• Drive growth in service sales and profitability with the assigned Accounts, towards defined short- and long-term targets, securing Vertiv as the Account’s preferred partner for the entire service portfolio of Vertiv (namely proposing and developing new maintenance contracts and/or time and material service activities)
• Operate in accordance with Company Standards, withing the defined set of management standards, designed to helpsupporting your daily business and its weekly/monthly review cycles. Your objectives and key results are clearly aligned with the OKRs of your managers, line of businesses, marketing, operations, and other internal stakeholders.
• Be an advocate of OneCode, adding value to customer engagements and opportunity development whilst ensuring effective use of the tools and methodology to grow accounts and individual / team success.
• Anticipate market trends being an industry expert. Design and deliver innovative solutions, rethinking current standards and routines to achieve competitive advantages in the market. Successfully initiate and sustain the necessary changes, managing internal stakeholders and securing support.
• Ensure that any activity, task, and responsibility required is managed and performed in full compliance with the Company Code of Conduct and Trade Compliance.

You Have:

• Very good commercial experience to understand and anticipate market trends, and Vertiv’s business environment.
•  Very good knowledge of the service environment, the industry and its specific way of service management (toward facilities and/or direct accounts)..
• Minimum of 2 years of proven records in service Account Management across industry/facilities.
• Very good in business negotiation. Experience in relationship building activities with customers. 
• Excellent communications and interpersonal skills.
• Industry expertise or alternatively degree in electrical or mechanical engineering or equivalent.
• You are fluent in English.

How do we set you up for success:

• You will become part of a best in class, diverse and vibrant sales community who truly enjoy growing together 
• From you day 1, you will access Vertiv Sales Academy training programs, accelerating your learning, and becoming an expert in our technology, industry trends and learning more on sales processes, tools and selling skills 
• You will experience a knowledge sharing culture, also offering learning on the flow webinars, sales podcasts, drop-in learning sessions, along with continuous sales coaching opportunities and structured two-ways feedback
• You will access an exhaustive toolset to enable your work, like account management standards, tools and best practices
• You will count on a deep collaboration with Application Engineering and Sales Support teams throughout the entire selling process
• You may be required to travel abroad from time to time. Travel will occasionally require overnight stays.
• You will access flexible working practices, and in-house programs focusing on your wellbeing. At Vertiv, You Matter.

If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!