Job Description
Vertiv is hiring a Product Quality Engineer in Westerville, OH to drive product field quality improvements. Provide direction and support for implementation and continued use of tools and methods utilized in the improvement of system reliability. Lead implementation and apply advanced quality processes, methods and tools for all new product development programs. Develop and report critical product metrics for warranty and reliability tracking and projections. Effectively work across all product development areas in the company to drive and sustain a strong quality culture across the overall organization. Lead, coordinate and support multiple quality improvement projects across various departmental areas, driving short term and long term, sustainable corrective actions to address product and process issues.
RESPONSIBILITIES

• Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.
• Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities.
• Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization.
• Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems.
• Support product transfer process and assist with product audit feedback and early field issue reporting.
• Present reports to organization regarding Quality performance. Present status updates on various quality initiatives to business management.
• Develop 8D and Customer reports on reported issues. Communicate internally and externally on outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers.
• Execute Quality Engineering responsibilities on New Product Development projects, participating on New Product Development Process (NPDP) teams, tracking issues, and ensuring effective resolution. Ensure risk management plans are in place when issues are identified.
• Create analytic reporting around warranty data for America's LOB using Use Excel, SQL, and Power BI
• Support Warranty administration as needed.
• Other Duties as assigned

QUALIFICATIONS
BA or BS or equivalent experience
Engineering or Technical Field
3- 5 years of experience of product quality experience
At least 3 years of professional engineering quality related experience.
Requirements:

• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Ability to work and multi-task in a fast-paced environment
• Proficient in data analysis; ability to develop performance metrics and goals based on product and process data.
• Generate and present reports using Excel, PowerPoint and Vertiv system applications.
• Direct and relative experience conducting Root Causes and Correct Actions using 8D problem solving or similar techniques.
• Knowledge of Failure Modes and Effects Analysis (FMEA)
• Process evaluation and capability analysis - Six Sigma (DAMIC) experience a plus
• Knowledge in electrical, mechanical and firmware design and development, reliability and test validation
• Experience in product development cycle processes including production release, supplier qualification requirements, production qualification / validation processes and production testing.

PHYSICAL & ENVIRONMENTAL DEMANDS

• N/A

TIME TRAVEL REQUIRED

• (20%)

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With more than $5.5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.