We’re seeking a positive, personable customer service with coordinating experience for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. The ability to work in a fast-paced and multi-tasking environment is a must. Being tech savvy with Office, Outlook, VOIP, and driver routing are a few features essential for this job. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Benefits:

• Medical
• Dental
• Vision
• Paid Vacation/Sick Time
• 401k
• Various discounts on travel/entertainment/wellness/gym membership, etc.

$50,000 - $56,000 at plan

• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Communicate frequent customer suggestions to the team to troubleshoot
• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Work closely with the sales lead to stay up-to-date on service and product knowledge

• Answering phone calls
• Calling clients and technicians
• Scheduling field jobs with technicians, clients, and homeowners
• Provide excellent customer service and maintain client relations
• Data entry
• Preparing and gaining work authorizations
• Assist in acquiring billing information for clients and insurance companies
• Keep track of customer accounts and make updates with new account information as necessary
• Record customer interactions and follow up on their experience with our company
• Find patterns in customer complaints and bring them to the team for improvement
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction

• Customer service experience required
• Dispatching or scheduling experience a plus
• Detail oriented
• Must be able to work at a fast pace.
• Must live within daily driving distance to the office
• In office position
• Working right in the USA
• High school graduate, G.E.D. recipient, or equivalent
• Previous work in a customer-facing position
• Display strong communication skills, active listening skills, and personal skills
• Must live within daily driving to the office

Our team of experts provides services for hazardous materials, including asbestos, lead, mold, and bacteria, just to name a few. Every single technical expert is trained, state-certified, and examined to adhere to all local city, county, district, state, and federal regulations. We offer services throughout Southern California.