222 Entry Level Customer Service Assistant Jobs in New York, NY
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Versa Marketing is Hiring an Entry Level Customer Service Assistant Near New York, NY
Job Title: Customer Service Assistant
Overview: As a Customer Service Assistant, you will be at the forefront of our company's interactions with our valued customers. Your primary responsibility will be to ensure that all customer inquiries, issues, and requests are handled promptly, professionally, and efficiently. You will play a crucial role in maintaining positive customer relationships and contributing to the overall success of our organization.
Key Responsibilities:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Providing accurate information about products, services, pricing, and company policies to customers.
- Assisting customers with placing orders, processing returns, and resolving any issues or complaints they may have.
- Collaborating with other departments, such as sales, marketing, and logistics, to address customer needs effectively.
- Recording and documenting customer interactions, inquiries, and resolutions in our CRM system.
- Escalating complex or unresolved issues to appropriate personnel for further investigation and resolution.
- Providing feedback to management on customer concerns, trends, and suggestions for improvement.
- Participating in training sessions and workshops to enhance customer service skills and product knowledge.
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to interact effectively with customers of diverse backgrounds.
- Empathy and patience in dealing with customer inquiries and complaints.
- Problem-solving skills and the ability to think quickly on your feet.
- Proficiency in using computers and familiarity with CRM software.
Job Summary
Full Time
Business Services
$41k-52k (estimate)
02/09/2024
05/12/2024
versamarketinginc.com
FIRESTONE, CO
25 - 50
2000
Private
<$5M
Business Services
Related Companies
About Versa Marketing
Versa Marketing is an online marketing agency that specializes in affiliate marketing, social media, blogger, outreach and lead generation services.
The job skills required for Entry Level Customer Service Assistant include Customer Service, Problem Solving, Communication Skills, Empathy, Customer Relationship, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be an Entry Level Customer Service Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Entry Level Customer Service Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Entry Level Customer Service Assistant positions, which can be used as a reference in future career path planning. As an Entry Level Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Entry Level Customer Service Assistant. You can explore the career advancement for an Entry Level Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming an Entry Level Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Entry Level Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Entry Level Customer Service Assistant job description and responsibilities
The best customer service professionals have a deep knowledge of how their companies’ products work.
03/20/2022: York, PA
A great customer support representative knows how to relate to anybody, but they’re especially good with frustrated people.
02/01/2022: Lowell, MA
Responding to questions with positive language can greatly affect how the customer hears the response.
01/30/2022: Racine, WI
A support rep’s ability to empathize with a customer and craft a message that steers things toward a better outcome can often make all the difference.
03/01/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Entry Level Customer Service Assistant jobs
Good applications to employers of customer service staff may prove fruitful.
02/18/2022: Poughkeepsie, NY
Some employers mayEntry Level Customer Service Assistant from disciplines that are relevant to their particular sector, such as retail, hospitality or financial services.
02/23/2022: Bergenfield, NJ
Have a clear escalation pathway.
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Measure and analyse customer feedback.
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Step 3: View the best colleges and universities for Entry Level Customer Service Assistant.
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