Overview

Customer Engagement Managers have a high level of business development or customer support experience. Primary responsibilities are to meet assigned energy efficiency or key performance targets by proactively engaging and managing relationships with customers and partners. Customer Engagement Managers work closely with peers and leadership to develop long-term strategic goals for the department that advance Efficiency Vermont’s mission and bring the voice of the customer into the decision-making process. This position also works cross-functionally in both internal and external-facing roles—both as lead or in a support role. This role is tasked with supporting customers and partners to manage energy use in a way that benefits the environment, stimulates the economy and lowers energy costs for Vermonters.

We are committed to building an inclusive work community that represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.

This is a hybrid position that will be required to work from Vermont. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply.#LI-Hybrid

Responsibilities

• Achieves energy savings, service, and partnership goals as measured against department and team metrics.
• Develops strategic relationships and becomes a trusted and valued resource for customers, communities and partner organizations.
• Identifies opportunities within customer and prospective customer base and collaborates with Energy Consultants and other VEIC and sub-contractor staff to ensure timely project completion.
• Develops subject matter expertise in one or more energy efficiency technology or customer segments to develop and implement initiatives that respond to specific customer or partner needs.
• Serves as the voice of the customer by collaborating with internal colleagues to ensure products and services offered by Efficiency Vermont address market needs.
• Extensive collaboration with internal colleagues including Energy Engineers, Consultants, Customer Support, Program Managers, Senior leaders and Regulatory Affairs staff.
• Seeks to understand the economic and business dynamics of customers and partners and collaborates with Efficiency Vermont leadership to advance broader organizational goals.
• Participates in Efficiency Vermont outreach events as necessary.
• Other duties as assigned.

Qualifications

• Commitment: Strong personal commitment to the mission, vision, goals and values of VEIC.
• Education: Bachelor’s degree and two to seven years’ experience in a business to business or professional services field or a combination of education and experience in a related field that demonstrates comparable knowledge and skills.
• Interpersonal Skill: Displays strong interpersonal skill, through proven experience and positive customer feedback. Demonstrates a high degree of professionalism, and possesses an ability to keep peers/customers motivated toward productive ends while maintaining levels of communication that encourage engagement.
• Project Management Skill: Excellent use of tools provided to effectively keep projects/relationships on track toward productive ends. Ability to handle competing priorities and proven ability to be organized, detail-oriented and accurate. Proficiency with contact management, word processing, spreadsheet and database software.
• Adaptability/Empathy: Demonstrates curiosity and drive, to not only increase adaptation to internal/external environments but also to discover new opportunities that might otherwise go undiscovered. Conversant in business finance options and capable of clearly articulating the options and/or willingness to quickly learn similar customer/partner-centric motivations.
• Consultative Sales Skill: Demonstrated ability to obtain client commitment and bring projects to closure, even with customers/assignments that are more complex or ambiguous. Responsible for the complete ongoing satisfaction of all assigned accounts/relationships.
• Deliverable/Goal Attainment: Proven ability to be a high performer on teams, demonstrating entrepreneurship and results.
• Mentorship: May support peers or less senior staff in their own professional development in small ways, toward greater team outcomes
• Leadership: May represent our department in internal or external meetings, as a subject matter expert, demonstrating a positive collaborative culture and dependability when results are needed.
• A valid Vermont driver’s license and compliance with the Motor Vehicle Safety guidelines outlined in VEIC’s personnel policies.