Overview

VEIC is a sustainable energy company on a mission to generate the energy solutions the world needs. For over 30 years, VEIC has been working with governments, utilities, foundations, and businesses across North America to develop and deploy clean energy services that provide immediate and lasting change. With expertise in energy efficiency, building decarbonization, transportation electrification, and new approaches for a clean and flexible grid, VEIC brings innovative solutions to the market. VEIC is nationally recognized for developing pilots and programs that optimize energy use, reduce energy burdens for low-income customers, and advance new technologies. In addition to our full-service consulting business (Energy Services), VEIC administers three large-scale sustainable energy programs: Efficiency Vermont, Efficiency Smart, and the DC Sustainable Energy Utility (DCSEU).

VEIC’s Consumer Insights team answers some of the biggest clean energy questions and helps identify barriers getting in the way of the clean energy transition. The Consumer Insights Analyst will collaborate across departments to conduct a variety of market research that supports the goals of internal and external clients.

We are committed to building an inclusive work community that represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice. 

Qualified candidates located in Vermont will be considered. Candidates across all markers of identity (age, race, gender, ability, communication style, etc.) are highly encouraged to apply.#LI-Remote

Responsibilities

• Research instrument development: Design survey instruments and interview/focus group guides that support project objectives. 
• Sample procurement and recruiting: Work with stakeholders or vendors as necessary to procure and clean sample frames and panels. Recruit and schedule respondents for interviews and focus groups. 
• Survey programming and management: Program online surveys using Qualtrics. Managing survey fielding, e.g., scheduling distributions, responding to respondent inquiries, managing incentives, etc. 
• Survey analysis: Analyze survey data, for one-off custom projects and ongoing customer experience tracking studies. 
• Qualitative analysis: Analyze data from interviews, focus groups, and other qualitative research 
• Reporting: Develop reports (slide decks, written reports, online dashboards) that communicate clearly, directly address client needs, and adhere to formatting guidelines. 
• Collaborative work: Support the business objectives of non-research colleagues and external clients as part of a small research team. Champion insights and the voice of our customers throughout the organization. 
• Other duties as assigned.

Qualifications

• 3-5 years of experience in market research or a related business area. Energy industry experience is a plus. 
• B.A. or B.S. in a related field preferred. 
• Experience designing survey instruments and/or interview guides. 
• Proficient with basic quantitative analysis (e.g., data cleaning, crosstabulations) and basic statistical tests. Proficiency with qualitative analysis is a plus. 
• Proficient with Microsoft Excel and PowerPoint. 
• Strong communication skills. Proficient in translating raw data to insights that are relevant to clients. Familiarity with data visualization best practices is a plus. 
• Experience programming online surveys in Qualtrics or a similar platform preferred. 
• Experience with data analysis and visualization software (e.g., Qualtrics reports, Displayr, Power BI, R, etc.) is a plus. 
• Familiarity with behavioral science concepts is a plus. 
• Collaboration and project coordination. Comfortable coordinating with internal and external clients about project updates and questions. 
• Comfortable self-directing work across multiple projects simultaneously and managing deadlines. 
• Desire to work toward a sustainable energy future with a mission-driven organization.