POSITION AVAILABLE TO MINNESOTA RESIDENTS ONLY - ONSITE AT OUR SAUK RAPIDS LOCATION

Our Ideal Candidate

Vermilion Holdings Group is looking for a hyper-organized and customer-obsessed Customer Service Specialist who is upbeat, outgoing, motivated, and has an entrepreneurial spirit to join our team.

We want to hear from you if you love building a brand, growing a business, and serving customers. Our service offerings include website design with maintenance and hosting, social media management, direct mail marketing, and more making us a true one-stop shop for all of a business’ needs.

We also specialize in secure metal cabinetry and medication disposal take back programs. The ideal candidate must be organized, approachable, and a fast learner.

prophasemarketing.com, www.americanrxgroup.com, www.americanlogisticspkg.com, www.americansecuritycabinets.com.

Primary Responsibilities

• Act as primary point of contact for all customer inquiries via phone, email, and chat fielding questions, thinking outside of the box, resolving problems and selling products and services
• Place orders, secure proof approval and provide best-in-class customer service and support
• Limited inside sales. NO Cold Calling!
• Conduct new client onboarding calls for Prophase Marketing services
• Manage incoming client cases for RepeatRewards loyalty program
• Track product for customers
• Resolve customer issues or conflicts goal of resolving issues in one-touch or immediately escalating to expedite process
• Ideate, build, and execute quarterly marketing plan in coordination with Sales, Creative, and Social Media departments
• Perform other duties as assigned

Position Requirements

• Professional attitude, enthusiastic and reliable with strong customer service aptitude, and a hint of sales savvy
• Strong interpersonal communication being positive, pleasant, respectful, and customer-centric
• Ability to retain detailed, important information and / or instruction
• Ability to solve complex problems in a Customer Service environment
• Best-in-Class written and oral communication
• Enthusiastic about learning and mastering new products, features, and systems
• Good organization, prioritization, and communication skills coupled with a sense of urgency and the art of persuasion
• Flexible and able to effectively cope with ambiguity or sudden changes of priorities
• Able to work independently and manage time effectively
• Sound knowledge of telephone etiquette
• Understanding of direct mail is a plus

Education

• Bachelor’s degree preferred or significant related work experience
• Inside sales experience required

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

DO NOT CONTACT EMPLOYER DIRECTLY NO AGENCIES!

Last updated : 2024-05-22