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Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
You will manage the day to day operations of a field crew responsible for maintaining and installing Verizon's Network. You will be actively coaching, motivating and supporting your team’s professional development. You will be leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment. You will be managing multiple tasks and prioritizing based upon the ever changing environment and daily service delivery situations.
Training, coaching, and counseling direct reports through observing employee quality and safety performance.
Engaging with employees to manage, evaluate and meet team performance and business metrics.
Conducting employee performance appraisals and communicating feedback effectively.
Supporting the installation, maintenance, and construction of network services.
Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.
Interacting with customers as needed to ensure service satisfaction.
Managing mandatory training on compliance, safety, systems and general process changes.
Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.
Resolving grievances and workplace issues to maintain and enhance a positive working environment.
Traveling required within work geography. May be overnight at times depending on geography size.
You thrive in environments where strong leadership skills, business acumen, and technical expertise are key to driving the success of multi-functional teams. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Valid driver's license.
Willingness to work extended hours when necessary, including weekends, holidays, after hours and on call as required for the needs of the business.
Even better if you have one or more of the following:
A degree
Experience in managing and leading teams.
Experience in providing customer service.
Experience in the telecommunications or technology industry.
Strong communication skills.
Knowledge of outside plant network architecture including copper and fiber optics.
Strong PC skills (e.g. Microsoft Office Suite, Google Suite, etc.)
Experience using virtual collaboration tools (i.e. Zoom, Blue Jeans, Slack, MS teams, etc.).
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Full Time
Retail
$179k-235k (estimate)
03/23/2024
04/03/2024
verizon.com
CHERRY HILL, NJ
>50,000
1983
Public
BELINDA COX
>$50B
Retail
Verizon is a telecommunications and media company that provides wireless internet, network services and information to businesses and consumers.
The job skills required for Field Operations Manager include Leadership, Customer Service, Coaching, Problem Solving, Microsoft Office, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Operations Manager positions, which can be used as a reference in future career path planning. As a Field Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Operations Manager. You can explore the career advancement for a Field Operations Manager below and select your interested title to get hiring information.
If you are interested in becoming a Field Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Operations Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Operations Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Operations Manager jobs
An Operations Manager Looks for Efficiency.
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Field operations managers also make sure targets are achieved.
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Operations Leaders are Effective at Supply Chain Management.
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field operations managers do more than simply manage field representatives' day-to-day activities.
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Suggest skill development programs
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Step 3: View the best colleges and universities for Field Operations Manager.