The Animal Care Specialist is a key team member in ensuring the Shelter animals are well cared for in clean and wholesome environments. A Customer Care Representative is the first and last impression customers have of the establishment.

Essential Duties and Responsibilities: Animal Care Specialist

• Feed and water all animals as assigned, observing and reporting signs of illness, behavior change, or injury.
• Clean and sanitize facility and cat and dog habitats according to outlined procedures, including emptying garbage, washing and sanitizing bowls, blankets, towels and cat litter pans.
• Monitor habitats throughout day; provide additional cleaning or care, as needed.
• Handle all animals humanely and safely using safety equipment if necessary.
• Interact with internal and external customers while maintaining a friendly and helpful demeanor.
• Restock supplies in all areas as needed.
• Assist in training new staff members.
• Move animals and necessary paperwork as required within the facility.
• Provide animals with appropriate toys for mental stimulation.
• May assist with meet and greet procedure between dogs or remove dogs from kennel to show to prospective adopters.
• May assist with the transportation of animals to/from local veterinarians.
• Other duties as assigned.
• Must be available from 6:00 AM to 4:30 PM

Front Desk/Reception

Position Summary: Perform all functions necessary in regard to animal surrenders, intake of stray animals and licensing of the public’s pets. Ability to respond quickly to changes and expansions as needed to meet the ongoing needs of the organization and our customers. Shifts will be within the hours of 6:00 AM - 4:30PM, weekend availability required.

Essential Duties and Responsibilities:

· Provide quality service to all patrons in a courteous, compassionate, and professional manner always striving to provide an excellent experience every time.

· Complete adoption paperwork and developing relationships with customers that allow for education and communication.

· Ensure paperwork and data entry is completed accurately and legibly.

· Computer entry for adoptions, intakes and return-to-owner are done promptly.

· Perform cashier duties, close out cash drawer, count money and balance reconciliation form.

· Daily bank deposits and paperwork associated with.

· Answer telephone and email inquiries from the public within a timely manner.

· Keep necessary forms and supplies adequately stocked.

· Update animal kennel cards as needed.

· Assist patrons in regard to their lost pets.

Cleaning of office and other cleaning duties as assigned.

· Other duties as assigned.

Qualifications:

• A basic knowledge of animals and animal handling is preferred.
• The ability to multi-task and work consistently at a fast pace.
• High school diploma
• Must have excellent communication skills and ability to complete paperwork accurately and legibly.
• Must possess excellent customer service skills.
• Must have excellent communication skills and ability to complete paperwork accurately and legibly.
• Able to work a flexible work schedule, including weekends and Holidays.
• Must be able to lift up to 50 pounds to accommodate our larger animals.
• Must possess excellent customer service skills.

Mathematical Skills: Understanding of cash handling operations required.

Computer Skills: Proficiency with or able to learn/use ASM software (for use with animals in a shelter environment).

Other Skills, Abilities and Qualifications: Must possess basic customer service skills. Regular attendance, punctuality and access to reliable transportation is required. Ability to handle animals safely and humanely in all conditions. Able to work a flexible work schedule, including weekends and Holidays. Must be able to work under stressful and fast-paced conditions.

Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. There is continuous standing, walking, reaching, and carrying animals and supplies over 70 pounds. There is continuous repetitive motion of the hands, arms and legs. Good vision and hearing are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The Animal Care Specialist is exposed to potentially dangerous, fast-moving animals There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander.

Job Types: Full-time, Part-time

Pay: From $14.35 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift
• No nights
• Weekends as needed

Work Location: In person