Description

Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 70 of the most respected brands in healthcare rely on Verato’s next generation cloud identity resolution platform for a complete and trusted 360-degree view of their patients, provider networks, and customers in their communities. With significant market momentum building towards digital health transformation, Verato is experiencing hyper customer and revenue growth, doubling in last 15 months alone and growing over 50% annually over the last 3 years. More importantly, Verato celebrates 99% customer retention, exemplifying the fact that customer obsession is at the center of our growth story.

Core to Verato’s strategy for continued growth is our drive to build a strong people-first culture that attracts, develops and retains the best skills and talent in the world. Verato operates on the simple notion that a company must first and foremost take care of its employees. In turn, these employees will take care of the company’s customers, and these customers will take care of the company’s shareholders. Verato believes in empowering teams with the best tools and development available. Staff receive opportunities to expand their knowledge in areas of technology (e.g. big data, distributed/cloud computing, complex algorithms), healthcare and organizational development. As Verato continues a trajectory of high-growth and high impact, each member of the team gets an influential front-row seat as we execute our business strategy. Together, we can make a profound and positive change in healthcare as we know it today.

Verato Values

We are focused on continually raising the bar on excellence across the organization, from marketing to engineering to customer service. Our guiding principles are to Make a Difference, to be Trustworthy and to be Customer Obsessed.

Verato is seeking to hire a leader to manage product enablement and UX writing for its Sofware-as-a-Service business, specifically focusing on creating product and API documentation for internal and external audiences. This is a new opportunity to establish a framework for future team growth. As a Lead Technical Writer, you will have a direct impact on our internal processes and customer experience.

Responsibilities

• Lead UX writing programs and initiatives, owning content creation and establishing standards, guidelines, and best practices
• Lead content creation for customer and employee enablement collaborating cross-functionally. Content includes documentation, videos, graphics etc.
• Own CMS operations for the knowledge center
• Manage and mentor a team of content creators and product enablement owners. 
• Work very closely with UX design team to build creative content. Be mentor to them.
• Work closely with engineering and product management teams to understand product capabilities and document functionality, usage, and limitations
• Produce high-quality, easily consumable, customer-focused online content, including documentation, knowledge base articles, and tutorials
• Create UI and API documentation
• Organize documentation, making it easy to find and maintain
• Provide estimates for resource and project planning purposes for documentation tasks
• Collaborate with product management and customer experience teams to prioritize documentation needs and manage documentation releases/updates on schedule
• Identify product documentation gaps and propose plans to close those gaps

Requirements

• 7 years' experience documenting enterprise software applications for end-users and developers
• Experience in both organizing and creating documentation
• Experience creating documentation and content for SaaS software products
• Proven writer and editor of high-quality, detailed, easy-to-understand documentation
• Experience working in a collaborative team environment, ideally within agile scrum framework
• Excellent oral and written communication skills – fluent in both spoken and written English
• Bachelors degree required
• Experience with healthcare software applications preferred

Equal Opportunity Employer/Veterans/Disabled