37 Client Services Associate Jobs in San Diego, CA
Veracyte is Hiring a Client Services Associate Near San Diego, CA
At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte – whether it be in one of our labs, corporate offices, the field – enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a results-driven environment that values innovation, collaboration, and compassion.
The Position:
The Customer Support Associate will be a key supporter to the Customer Support Team. Their primary responsibility will be to provide world-class service and support to the Customer Support Team, doctors, and patients. This role requires excellent customer service skills, a kind and compassionate approach to problem solving along with a great attention to detail. It is vital that this person have the intellectual fortitude to manage an issue and see it through to its conclusion.
(This is a hybrid, full time position based out of our San Diego office with a schedule of Monday - Friday, 8AM -4:30 PM.)
Key Responsibilities:
- Interact and directly assist Client Services Specialists, Lab staff, and Billing Specialists as appropriate
- Procure tissue samples from pathology labs
- Completes follow up calls for pending procurement cases
- Creates Kit Requests and Sample Return Requests for inquiring procurement facilities
- Manages the Customer Support Outlook Inbox and routes emails appropriately
- Interact with specialists and lab partners to resolve issues that arise
- Ensure client and patient feedback is thoroughly documented
- Enter test requisition data into LIS system and/or Salesforce
- Learning and applying knowledge of testing, operations, sales strategies, and customer support philosophies
- Navigating efficiently through, or having familiarity with, various laboratory information systems (LIS) and having proficiency in Microsoft Office products (Excel, Word, Access, and PowerPoint)
- Resolving service problems by clarifying the customers' complaint; determining the root cause; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments; following up to ensure resolution
- Assisting in the development of procedures to meet client satisfaction in all areas of responsibility
- Independently handling routine transactions, making decisions, and resolving routine problems by working directly with sales reps, medical team, operations team, clients, and patients
- Empathizing with, actively listen to, and dealing sensitively and professionally with internal and external customers
- Ensuring all work is performed in accordance with local, state, and federal regulations and company policies/procedures
- Other duties as assigned
Who You Are:
- Two years experience working in a medical or health care related industry
- A working knowledge of general office duties
- Managing High Volume Outbound Calls
- Enthusiasm and an entrepreneurial spirit
- Excellent verbal and written communication skills
What We Can Offer You
Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are proud to have been named a "Bay Area Top Workplace" for ten years in a row by the Bay Area News Group and "Best Places to Work in San Diego" in 2023 by the San Diego Business Journal.
About Veracyte
Veracyte (Nasdaq: VCYT) is a global genomic diagnostics company that improves patient care by providing answers to clinical questions, informing diagnosis and treatment decisions throughout the patient journey in cancer and other diseases. The company's growing menu of genomic tests leverage advances in genomic science and technology, enabling patients to avoid risky, costly diagnostic procedures and quicken time to appropriate treatment. The company's tests in lung cancer, prostate cancer, breast cancer, thyroid cancer, bladder cancer and idiopathic pulmonary fibrosis are available to patients and its lymphoma subtyping and renal cancer tests are in development. With Veracyte's exclusive global license to a best-in-class diagnostics instrument platform, the company is positioned to deliver its tests to patients worldwide. Veracyte is based in South San Francisco, California. For more information, please visit www.veracyte.com and follow the company on X (Formerly Twitter).
Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice.
Job Summary
Full Time
Ancillary Healthcare
$47k-60k (estimate)
03/09/2023
07/09/2024
veracyte.com
SOUTH SAN FRANCISCO, CA
200 - 500
2008
Public
BONNIE H ANDERSON
$50M - $200M
Ancillary Healthcare
Related Companies
About Veracyte
Veracyte is a California-based genomic diagnostics company that develops molecular diagnostic tests for the healthcare industry.
The job skills required for Client Services Associate include Client Service, Customer Service, Teamwork, Problem Solving, Attention to Detail, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Associate positions, which can be used as a reference in future career path planning. As a Client Services Associate, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Associate. You can explore the career advancement for a Client Services Associate below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Associate job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Client Services Associate.
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