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Veracity Consulting Group (VCG), an RGP company, is a global, digital consulting firm headquartered in Richmond, Virginia. What started in 2015 as a small group of consultant trailblazers has quickly transformed into a fast-growing firm innovating Fortune 500s that you see today.
Our team is made up of technologists, strategists, and creative problem solvers who have one goal in common: creating fluid, sustainable solutions that support business growth. We come together as one team to deliver transformative results. While we take our work seriously, we never lose our playful spirit, and we pride ourselves on our fun and energetic culture.
Are you looking for an environment where you can be curious, creative and challenge yourself daily?
We are currently seeking a Junior to Mid-level Business Process Consultant for ITSM / ITOM Visibility to join our fast-growing ServiceNow Federal Practice team. The resource will be responsible for the successful delivery of ServiceNow solutions and services, in a client consulting environment. Business Process Consultants work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform. As a Business Process Consultant for ITSM / ITOM Visibility, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.
What you get to do in this role:
The Business Process Consultant for ITSM / ITOM Visibility will be responsible to prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements. Document, communicate and validate business, functional design, and process requirements throughout the customer engagement. Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates. Provide guidance to customers on tools, features, and processes available to them on the ServiceNow platform that could provide additional value. Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes. Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value. Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development. Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features. Juggle multiple complex projects or initiatives.
To be successful in this role, we need someone who has:
Public Trust clearance required, will be sponsored if not held.
Consulting Skills
Why Work for Veracity?
Our Culture
Summary of Benefits*
*Benefit eligibility may vary based on employment status upon hire
Base Pay Range $45-$55/hour W2
All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.
Equal Opportunity Employer
Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.
Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!
Temporary
$86k-109k (estimate)
05/24/2024
08/19/2024
meetveracity.com
GLEN ALLEN, VA
50 - 100
2015
Private
STEVEN SADLER
$10M - $50M
Veracity provides custom application development, workplace automation, customer experience management and advisory consulting services to businesses.