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Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as
health, dental and vision insurance. In addition, employees are also entitled to
participate in an employer sponsored 401(k) plan, to save for retirement. Pay and
benefits for employees represented by a union are outlined in their collective
bargaining agreement.
Position Purpose:
The customer service representative works in a call center environment. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Board of Public Utilities (BPU) requirements. The call center performs primary customer contact, is responsible to take high volume of customer calls, process customer requests to turn on and off water and make payment plans.
Primary Duties/Responsibilities:
Qualifications:
Qualifications
Education/Experience/Background:
Knowledge/Skills/Abilities:
Fine-tuned organizational, interpersonal, and problem-solving skills to create positive interactions with customers to include:
Required Certification/Licenses/Training:
Physical Requirements:
Additional Information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Full Time
$45k-56k (estimate)
06/01/2024
06/16/2024
veolia.be
ANDERLECHT, BRUSSELS HOOFDSTEDELIJK GEWEST
1,000 - 3,000
1968
Private
PATRICK MARIE JOSEPH LABAT
$50M - $200M
Veolia designs and deploys solutions for the management of water, waste, and energy across Belgium and Luxembourg.
The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.
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Quotes from people on Bilingual Customer Service Representative job description and responsibilities
Administering and receiving customer surveys on occasion.
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Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.
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Enrolling new customers, offering new products and services to existing customers.
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A representative needs to build rapport with customers to secure sales or create a substantial client base.
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Monitoring call and mail histories to ensure that all customers have been assisted.
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Must have Qualities of a Stellar Customer Service problem solving Skills.
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Respond to customer service complaints before they happen.
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Minimum of one year customer service or related experience.
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They help customers with their queries and complaints.
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Learn how to do research and provblem solving, and at the same time providing outstanding customer service.
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