What We Do

VENU is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

Description

Are you passionate about the entertainment industry? Do you have a knack for troubleshooting and solving technical issues? We are seeking a friendly and skilled Service Technician to join our dynamic team. As a Service Technician, you will play a crucial role in ensuring the smooth operation and maintenance of our entertainment equipment.

Responsibilities

• Performs maintenance services for amusement, mobility, and locker equipment which will include arcade games, claw machines, strollers, wheelchairs, ECV's, lockers, and other allied equipment
• Provide on-site technical support and expertise to troubleshoot and resolve equipment issues promptly and efficiently conduct routine inspections and preventive maintenance on entertainment equipment to ensure optimal performance and longevity
• Collaborate with the operations team to identify and implement improvements to enhance the overall customer experience
• Respond to customer inquiries and concerns in a courteous and professional manner, ensuring a high level of satisfaction
• Assist with the setup, installation, and configuration of new equipment according to specifications and industry standards
• Perform equipment repairs and replacements as needed, following established procedures and safety guidelines
• Maintain accurate records of service tickets, equipment maintenance, and completed tasks

Requirements

• High school diploma or equivalent
• 2 years proven experience in equipment troubleshooting and repairs
• Strong technical skills in electrical, Wiring Diagram, Soldering and mechanical systems
• Light Plumbing Experience, (i.e. mainly for our water blasters) a plus but not required
• Excellent problem-solving and critical-thinking abilities
• Exceptional attention to detail and organizational skills
• Effective communication and interpersonal skills
• Customer Service experience and ability to work independently and as part of a team
• Familiarity with entertainment equipment (i.e.- pinball-arcade repair) and industry trends is a plus
• Computer software skills for troubleshooting and compatibility meshing for some games and advanced features