Job Title: Desktop Support

Location: Framingham, MA onsite from day one

Type: Full Time Position

Job Description:

Experience Required: 5 years

Onsite End user support based on tickets received in ITSM tools.

Provisioning of onboarding new users with all required access and configured hardware

Support remote users with their request and incident and configure and ship the hardware assets.

Perform remote troubleshooting for users working remotely.

Install and configure end points assets for provisioning.

Support printer issues across the campus

Providing desk side assistance based on user request.

Providing white glove support for executives

Manage the hardware repairs and inventory management.

Manage data cleanup before disposal of assets.

Co-ordinate with disposal company for assets disposals.

Provide smart hand support for Network and server devices.

Should be able to travel (Drive down) to remote locations when necessary.

Provide support for conferencing solutions and events.

Co-ordination with multiple stake holders / Third party Vendors for break-fix.

Flexibility to work in shifts for 24x7 support.

Must be able to lead the critical outage calls.

Create the Standard Operating Procedure and update the

Install, test, and certify operating system service packs, hot fixes, patches and/or upgrades.