Who We Are: Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership. What’s in it for You: VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture! We’re looking to hire the best! If you are looking for a challenge and enjoy providing superior customer service, apply today for the Service Manager Position! What You’ll Do: Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department’s annual budget, reviewing department budget on a daily basis, scheduling expenditures, analyzing variances, maintaining excellent customer relations and visiting customers. The Service Manager is also responsible for conducting the human resource and personnel supervisory functions of the department such as selecting, training, scheduling, counseling and disciplining employeesJob Duties:Financial Responsibilities:Prepares annual budgetMonitors revenueReviews daily budget and department performance reportsApproves department purchase orders (department expenditures)Schedules expendituresStudies trends to determine how to increase profitability of department Personnel Supervisory Duties:Selects employees for hire and disciplines employeesSchedules technicians workConducts weekly safety meetingsProvides training, scheduling, assigning, coaching, counseling to employeesCommunicates job expectations and monitors progressAppraises and reviews job contributionsSubmits all new hire and benefit documentsConducts annual compensation reviewsEnforces policies and procedures Customer Service Responsibilities:Maintains excellent customer service standardsCommunicates customer service standards to department personnelResolves customer complaints and provides conflict resolution to customersVisits customers to provide and maintain excellent customer relations Environmental and Safety Compliance:Ensures waste management compliance by tracking and filingEnsures safety compliance, conducts safety meetings and trainingsSchedules mitigation repairs from audit findings Skills and Qualifications:Ten (10) or more years experience in service department of trucking industryTechnician experienceExcellent customer service skillsStrong communication skillsMust exhibit leadership qualitiesMust exhibit teamwork qualitiesShows InitiativeStrong verbal and writing skillsComputer proficiency and accounting skills Physical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to pass post offer drug testCompensation:Exempt $85K-$95K depending on experience and qualifications annual bonusFull Time position Benefits Velocity Vehicle Group Offers:Fantastic Culture401k matchHealth, Dental & Vision Insurance HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveCompany perks such as employee discounts, company events and training programsExcellent Training and Career Advancement Opportunities Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.