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National Account Manager
$89k-123k (estimate)
Full Time 1 Month Ago
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Velociti Services is Hiring a National Account Manager Near Raleigh, NC

Overview

The National Accounts Manager at Velociti Services will act as senior liaisons for high-profile clients, prioritizing client satisfaction, promoting new services, setting targets, and ensuring healthy relationships exist between Velociti Services and its customers. They also follow up on complaints and questions from clients and present their performance to management and will oversee and manage client relationships and partnerships on a national basis for Velociti Services.

Optimal candidates should have excellent interpersonal skills, confidence, and the ability to lead a team of salespeople in managing accounts across the country. A top-notch national account manager will bring skills as a negotiator, problem solver, and thought leader to the table.

Responsibilities

Duties / Responsibilities:

  • Creating and monitoring targets for the national sales department
  • Building a trusting and professional relationship with clients
  • Lead and conduct meetings with clients and account managers
  • Ensuring that all accounts are looked after and maintained
  • Supervising and managing regional salespeople in your area
  • Following up on complaints and queries on behalf of clients
  • Promoting new services and products to clients in your area
  • Reporting to senior management on the status of your accounts
  • Taking a leading role in presentations and proposals for national accounts
  • Monitoring and identifying market trends, competitors, and new sales leads
  • Trains and manages employees and vendors to ensure all client processes, procedures, guidelines, regulations, and expectations are adhered to
  • Develops and maintains strategic customer relationships
  • Serves as liaison between clients and Velociti Services departments / divisions
  • Conducts service review meetings with clients concerning Velociti Services performance, vendor performance and potential process improvements
  • Surveys buildings for staffing purposes and cost evaluations
  • Maintains labor and account budgets
  • Examines work completion in accordance with contract deliverables
  • Monitors quality control throughout assigned facilities
  • Sustains focus on safety through onsite observations and / or inspections
Qualifications

Required Skills / Abilities:

  • MBA preferred
  • A minimum of 5 years’ experience in a regional or national account manager position
  • A sales background with a demonstrated history of sales performance
  • A solid grasp of sales metrics, performance measures, and technical indicators
  • A thorough aptitude for analysis and strategy
  • Decisive thinking and leadership abilities
  • Excellent interpersonal and client-relations skills
  • Negotiation, conflict resolution, and presentation skills
  • Dynamic and creative problem-solving abilities
  • A strong client-focused mindset
  • Experience at interfacing at all levels throughout an organization
  • PC literate – understanding of how to use the technology as a tool
  • Ability to communicate with all levels within a client’s management structure.
  • Good team player and manager
  • Able to command credibility and be able to influence
  • Experience in janitorial industry preferred
  • Experience managing multiple locations
  • 5 years customer service experience.
  • Must possess a valid driver’s license
  • Knowledge of custodial/commercial cleaning
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to act with integrity, professionalism, and confidentiality

Physical Requirements

Applicants for this role must be able to:

  • Lift boxes and packages weighing up to 50 pounds
  • Lift, bend, squat, and stretch to move boxes, parcels, and shipments
  • Climb small to medium flights of stairs multiple times a day
  • Standing for extended periods of time

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Anticipated Job Post End
4/19/2024

Job Summary

JOB TYPE

Full Time

SALARY

$89k-123k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

03/26/2024

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The job skills required for National Account Manager include Customer Service, Presentation, Leadership, Customer Relationship, Problem Solving, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a National Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by National Account Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for National Account Manager positions, which can be used as a reference in future career path planning. As a National Account Manager, it can be promoted into senior positions as an Account Executive, Sr. - Advertising that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary National Account Manager. You can explore the career advancement for a National Account Manager below and select your interested title to get hiring information.

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If you are interested in becoming a National Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a National Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on National Account Manager job description and responsibilities

Manage all aspects of account management and business development processes.

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National Account Managers develop sales strategies that align with business goals.

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Supervise daily activities of account team to ensure business growth and profitability.

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Conduct regular performance reviews of assigned accounts to understand strengths, opportunities, and relevant.

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Develop proposals, presentations and pricing agreements for Strategic accounts, understand strategic price points/technical bids.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on National Account Manager jobs

Companies use account managers to ensure that customers feel that their needs are being met.

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Large companies may have several national account managers while small companies may only need one.

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Proven work experience as a National account manager.

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3 to 5 years of significant experience.

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Attain Additional Licenses for National Account , Certifications, and Registrations as Needed.

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Step 3: View the best colleges and universities for National Account Manager.

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