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We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.
Under direction from the HospitalManagersand in collaboration with the Diretor of Client Service, the Client Service Supervisor performs a wide range of administrative activities related to quality patient care and excellent client service, finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.
Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service.
Skills and Qualifications
• Excellent knowledge of client service and communication center operations
• Strong organizational skills
• Strong client relations and interpersonal skills
• Intermediate to expert computer skills
• Excellent oral and written communication skills
• Strong supervisory skills
• Self-starter and team player
• Strong client service background
• Ability to lift up to 40 pounds
• 2 years of supervisory experience required
• Experience in the veterinary field preferred but not required
•This position will require a Monday through Friday schedule, with flexible hours between 7am and 7pm.
Job Responsibilities
• Responsible for the day-to-day client service areas of the front desk and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate
• Direct on-the-job training to develop associate skill sets, advise employees of performance requirements with the standards of client service for the organization
• Assist HospitalManagers and Director of Client Servicewith day-to-day operations
• Resolve informal client complaints, maintain and report on these issues to the Hospital Managers and Director of Client Service
• Responsible for the efficient day-to-day running of the front desk to include enforcement of policies, procedures and protocols
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the Hospital Managers and Director of Client Service
• Make decisions on behalf of departments utilizing good judgment and demonstrating the best interest of the hospital and the clients
• Coachassociatesand direct reports
• Assist in the development and delivery ofassociateevaluations for the front desk with Hospital Managers and Director of Client Service
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business
• Handle communication of financial information to clients and doctors
• Act as a liaison between front desk and other department supervisors
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
We look forward to your application!
At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.
Full Time
$78k-101k (estimate)
05/01/2024
06/29/2024
vcahospitals.com
AUSTIN, TX
15,000 - 50,000
1994
Private
HOWARD BLATT
$1B - $3B
Antech Diagnostics owns and operates reference laboratories for animal hospitals.
The job skills required for Client Service Supervisor include Leadership, Written Communication, Client Service, Promotion, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Supervisor positions, which can be used as a reference in future career path planning. As a Client Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Supervisor. You can explore the career advancement for a Client Service Supervisor below and select your interested title to get hiring information.