3 client service representative Jobs in morrisville, pa
Univar Solutions is Hiring a Customer Service Representative Near Morrisville, PA
The Customer Account Partner (CAP) is responsible for the success of our customers. This is a fast paced role that requires an outstanding skillset. Your job is to ensure that Univar Solutions customers have the best possible customer experience while building and maintaining long lasting relationships. This is the flawless role for someone looking to expand their knowledge in chemical distribution and continue to grow and learn within the organization. This role serves as a main customer contact on a day-to-day basis and provides support for oversight of order activities by achieving key deliverables. A successful CAP will be encouraged to make decisions on behalf of the company in alignment with our financial objectives and customer happiness standards. All activities are to be handled in accordance with the company's goals of safety, compliance, and code of conduct.
WHAT YOU’LL DO:
- Take proactive ownership of customer issues & complaints; trouble shoot problems, and see them through to resolution.
- Assist customers in achieving great value from Univar Solutions by optimally and proactively managing all orders in a timely manner (beginning to end). Handle department requirements and standards on order entry and accuracy.
- Work cross functionally with all teams; raise unresolved issues to the appropriate internal teams.
- Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
- Improve policy, procedures, and technology to more effectively enable the end-to-end process, relationships, and value.
- Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends.
- Maintain high Net Promoter Scores Ongoing.
- Bachelor’s Degree preferred; High School degree required;
- Minimum 3 years Customer Service experience with a dedicated customer portfolio
- 3 years B2B service management experience, with consistent track record and history of building successful relationships with customers.
- Strong Communication
- Proficient in MS Word, Excel, Outlook
- SAP and Salesforce experience a plus
- Experience in distribution and/or chemical industry is desirable
- Morrisville, PA. Hybrid Schedule.
We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.
Job Summary
Full Time
Wholesale
$78k-100k (estimate)
05/26/2024
06/19/2024
univarsolutions.com
ROMULUS, MI
7,500 - 15,000
1924
Public
JAMES HYES
$5B - $10B
Wholesale
Related Companies
About Univar Solutions
Univar is a distributor of chemical products such as hydrocarbons, additives, oils and solvents for energy, chemical and pharmaceutical sectors.
The job skills required for Customer Service Representative include Customer Service, Customer Relationship, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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