Entry Level Service Call Coordinator/ Technician 1 for Medical Dental Remote Support

We are currently searching for a Service Technician position at our Nacogdoches, TX location (in-office).

This position will be providing assistance to dealers and clinical end- users. World-class customer service/experience is required for every interaction with strong focus on service call coordination and entry level problem-solving skills, empathy, and urgency to every engagement.

Job Responsibilities:

• Apply Vatech's systems techniques & procedures, including consulting with the end users (Dental Offices) to determine hardware, software, or system functionality.
• Provide first-level contact and convey resolutions to customer issues.
• Track & Redirect concerns, inquiries, and problems to the designated department (sales enablement, parts, or education) to supply appropriate assistance.
• Process and provide updates, proper documentation, registrant services and processing customer oders.
• Diagnose and resolve technical issues: hardware, software, and unit networking via remote.
• Ensure proper recording, documentation & closure during all service calls.
• Assist on special projects and escalations outside typical call-taking responsibilities without impacting the team goals for hold times.
• Maintain & Secure test devices and tools to adjust, calibrate & repair equipment.
• Manage the installation service component (parts) load, deliver & instruct customers on the use & maintenance of equipment sold.
• Practice continuous improvement methods to improve processes.

Qualifications & Requirements:

• Proven working experience in providing technical support (Preferred)
• Excellent oral & written communication skills with the ability to communicate complex technical information to non-technician users.
• Preferred Strong knowledge of personal computing, Windows OS/PC/Workstation based LAN systems, basic TCP/IP protocols.
• Highly Preferred Working knowledge of help desk software, databases and remote control.
• Highly preferred Business-related computer skills including Microsoft Office Suite.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Overtime pay
• Quarterly bonus

Work Location: In person