14 guest experience lead Jobs in draper, ut
Studio McGee is Hiring a Customer Experience Associate Near Draper, UT
We are looking for a hard-working, upbeat individual to join our growing Customer Experience team. As part of the customer experience team at McGee & Co., we strive to ensure that our customers have the same great feeling of quality products and services that they know from Studio McGee while they shop online. The customer experience team works directly with the buying, fulfillment, and operations team to make sure that our selection of products meets our brand and customer expectations all throughout the order process.
Who We Are:
We believe that home is a place to surround yourself with the people and things you love. We believe that there is beauty to be found in the mundane and the magnificent. We are prolific creatives with kind hearts and a strong work ethic. We make life beautiful. We make it beautiful when we create with vision, purpose, and tact. We make it beautiful when we find light and energy as a team. We make it beautiful when we inspire those around us to find good moments in the everyday.
The ideal Customer Experience Associate is able to troubleshoot and resolve issues while also building a relationship with our customers. They are positive, outgoing individuals, with a proactive approach. No egos here! This self-motivated candidate will demonstrate strong communication and verbal skills, as well as, have a sense of ownership by identifying areas of improvement for themselves and the rest of the team.
What you’ll need:
- Proven work experience in a customer service or similar role
- Basic understanding of sales principles and customer service practices
- Excellent organizational skills
- Strong communication skills (oral and written) with the ability to handle difficult conversations and manage issue resolution
- Ability to be a self-starter that can work under minimal supervision
- High school degree; BS degree in communication or related field a plus
- Assist in responding to all customer-service related inquiries via email and phone in a timely manner
- Handle escalated customer service issues as necessary with courtesy and eloquence
- Engage in direct communication with our clients regarding any order related information
- Assist the fulfillment team with damage claims at the manufacturer and carrier level
- Coordinate all direct sales orders as needed
- Full-Time
- Hybrid Work Model; 1-2 days per week at Draper, UT HQ
- Medical
- Dental
- Vision
- PTO
- 401k
- Bonuses
McGee is proud to be an equal opportunity employer - we see the beauty of celebrating our teams' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Together we Make Life Beautiful.
Job Summary
Full Time
$39k-51k (estimate)
05/21/2024
06/09/2024
studio-mcgee.com
HOLLADAY, UT
25 - 50
2014
SYDNEY MCGEE
$5M - $10M
Retail
Related Companies
About Studio McGee
Since its humble start in a spare bedroom in 2014, Studio McGee is now a well-recognized leader in the design industry. The teams signature aesthetic and vast portfolio is featured in Architectural Digest, House Beautiful, Domino Magazine, Domaine Home, House & Home, and Elle Decor, to name a few. Cofounded by husband and wife, Syd and Shea McGee, their firm is now more than just a design studio. With a talented team of designers, their bright and clean aesthetic attracts clients from across the country while enabling the success of McGee & Co. Studio McGees hand-picked collection of home deco ...
r. Embodying their signature style with a wide range of price points, McGee & Co. is a go-to source for everyone from the experienced designer to the novice to participate in Studio McGees approach in life, to make life beautiful. Tune into Netflix to watch us do what we do best in our show Dream Home Makeover! http://www.studio-mcgee.com https://www.mcgeeandco.com/ https://www.instagram.com/studiomcgee/ https://www.facebook.com/Studiomcgeee/
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The following is the career advancement route for Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Customer Experience Associate, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate. You can explore the career advancement for a Customer Experience Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Associate job description and responsibilities
Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
04/05/2022: Columbia, SC
Customer experience associate may also create and track metrics to quantify the customer experience.
03/30/2022: Fayetteville, NC
Customer service representatives typically use a telephone, computer, and other office equipment.
02/22/2022: Long Beach, CA
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
04/01/2022: Anchorage, AK
Responding to questions with positive language can greatly affect how the customer hears the response.
04/01/2022: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Associate jobs
Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
02/04/2022: Buffalo, NY
Customer experience associate have a proven track record for building excellent customer experiences.
01/30/2022: Springfield, OH
Customer experience associates at these companies should be data-driven and focused on building relationships.
04/10/2022: Bismarck, ND
A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/18/2022: Reno, NV
The best Customer Experience Associate have a deep knowledge of how their companies’ products work.
02/03/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Experience Associate.
