8 Customer Experience Associate Jobs in American Fork, UT
Vasa Fitness is Hiring a Customer Experience Associate Near American Fork, UT
POSITION DESCRIPTION
POSITION TITLE : Member Experience Specialist (MES)
FLSA STATUS : Hourly
COMPENSATION : Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20 hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.
- 30 hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
- 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)
Come join VASA Fitness and work with a passionate, fun, and united team!
We are proud to be a 'Great Place to Work' certified company!
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES
Operational Responsibilities:
Commitment to Delivering a Fun and Meaningful Guest and Member Experience:
- Demonstrates a genuine, kind attitude when interacting with Guests and Members.
- Greet guests and members with a smile, eye contact, and courteous tone.
- Be able to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
- Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
- Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
- Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
Upholds VASA Operational Standards:
- Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
Job Summary
Part Time
$74k-98k (estimate)
05/02/2024
05/17/2024
vasafitness.com
OREM, UT
200 - 500
2014
Private
TERRI CALTON
$50M - $200M
Sports & Recreation
Related Companies
About Vasa Fitness
VASA Fitness provides aerobic classes, cardio equipment, cardio cinema rooms and fitness training sessions.
The following is the career advancement route for Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Customer Experience Associate, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate. You can explore the career advancement for a Customer Experience Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Associate job description and responsibilities
Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
04/05/2022: Columbia, SC
Customer experience associate may also create and track metrics to quantify the customer experience.
03/30/2022: Fayetteville, NC
Customer service representatives typically use a telephone, computer, and other office equipment.
02/22/2022: Long Beach, CA
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
04/01/2022: Anchorage, AK
Responding to questions with positive language can greatly affect how the customer hears the response.
04/01/2022: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Associate jobs
Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
02/04/2022: Buffalo, NY
Customer experience associate have a proven track record for building excellent customer experiences.
01/30/2022: Springfield, OH
Customer experience associates at these companies should be data-driven and focused on building relationships.
04/10/2022: Bismarck, ND
A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/18/2022: Reno, NV
The best Customer Experience Associate have a deep knowledge of how their companies’ products work.
02/03/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Experience Associate.
