Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.

As Sr. Operations Trainer, you will be part of a group of passionate, hardworking, creative individuals who work together to create an enjoyable learning and development environment. We are responsible for teaching employees (new and tenured) about Varo’s products, policies, and procedures. We get the privilege of teaching employees how to be the face of Varo for our customers.

What you’ll be doing:

• Creating and facilitating new hire training, following the process from beginning to end ensuring that new hires are capable of performing job duties
• Creating and facilitating department training for multiple teams in Operations including the Fraud Team, Disputes Team, Applications Team, Lending Team, and Mobile Check Deposit Team
• Develop new and tenured employee’s skills and competencies 
• Modify training style to fit individual learning styles Identify gaps and solutions in processes and procedures within the company
• Create and facilitate tests and quizzes for participants who attended training and for participants who are working towards a promotion 
• Assist in transitioning new hires to their permanent teams within the company 
• Coordinate the scheduling of training for yourself, department training, and new-hire training
• Create and maintain training records
• Assist in multiple simultaneous projects throughout multiple departments
• Work closely with department leads to determine training needs

• Experience training Operations, Back Office, Fraud Operations, and Partner departments
• Minimum one year of training experience in a Training Department 
• Basic knowledge of banking products and loan products
• Knowledge of financial industry regulations including but not limited to the BSA, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, FDCPA, FCRA, and other regulations as required by law as it relates
• Minimum one year of experience working in a fraud prevention-related role
• Thorough knowledge of different learning styles including Adult Learning Techniques
• Experience training using a Learning Management System, Microsoft Office Suite, and G Suite

We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you!

About Varo

Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. 

As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country.

Varo. A bank for all of us.

Our Core Values

- Customers First

- Take Ownership

- Respect

- Stay Curious

- Make it Better

Learn more about Varo by following us:

Facebook - https://www.facebook.com/varomoney

Instagram - www.instagram.com/varobank

LinkedIn - https://www.linkedin.com/company/varobank

Twitter - https://twitter.com/varobank

Engineering Blog - https://medium.com/engineering-varo

SoundCloud - https://soundcloud.com/varobank

Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Beware of fraudulent job postings!

Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail careers@varomoney.com with the pertinent information and contact information.

CCPA Notice at Collection for California Employees and Applicants:

https://varomoney.box.com/s/q7eockvma9nd2b0utwryruh4ze6gf8eg