Workforce Coordinator
The Workforce Coordinator receives work for the department of about 65 team members, assigns out the work and tracks all tasks through to completion. The Workforce Coordinator is a pivotal member of the team and is often relied on to solve complex staffing and capacity challenges. The Workforce Coordinator must be comfortable regularly working with people to help the team succeed. A successful candidate will be a skilled negotiator – negotiating with team members and our clients for resources, timelines, etc. The right person is very even keeled – very few things rattle or stress you out; the role is often at the center of conflicting demands and will need to remain logical under pressure.
This is a remote position for candidates 50 miles within Beaverton/Phoenix.
Workforce Coordinator Responsibilities
Assign work that comes into Data Services.
Report daily status on the tasks assigned.
Identify bottlenecks in work queues on a daily basis and reassign tasks as necessary.
Gather and present analytics on work queues, times, etc. to improve process.
Maintain estimates versus actuals (in terms of hours) against budgeted project work.
Understand at any given time the progress of any given project that is currently within the Data Services area of work.
Point of contact for escalating wide spread technical issues or outages.
Serve as liaison between Client Services (business) and Data Services (technical) teams to keep production work flowing smoothly.
Interact and correspond professionally with team members, project management, clients, and other stakeholders.
Account for and accurately log time against project work.
Works well with other associates not only internally but externally. Seeks to de-escalate in times of conflict rather than contribute to that conflict, regardless of who is right or wrong.
Workforce Coordinator Qualifications
Demonstrated 3 years direct Workforce Coordinator experience or similar practice.
Strong English communication (verbal and written) skills with a strong customer service focus.
Ability to work effectively in situations involving uncertainty, ambiguity or lack of information.
Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
Ability to express complex technical and abstract concepts effectively both verbally and in writing.
Ability to interact with all levels of managers and end-users in the organization.
Ability to change planned direction on the fly and instantly re-calculate deliverable schedules and resourcing.
Ability to provide statistical analysis on workforce data for a variety of uses.
Ability to handle a large volume of ever changing task assignments with quick turnaround.
Proficient with MS Office tools, particularly Excel.
Ability to work in an environment with immediate deadlines and shifting priorities.
Compensation: $19-$23/hr. (DOE)Benefits
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
About VanderHouwen
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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