Work in this class involves the supervision of Social Workers within the Work First program who provide direct services to clients. The Work First program consists of Energy programs (Crisis, Emergency, LIEAP, etc.) and ongoing Cash Assistance, also including Employment Services.

Work supervised is predominately at the level of Social Worker II and/or Human Services Coordinator II and requires providing considerable guidance to staff in case consultation. Employees assign cases to subordinates, coordinate work flow operations, and supervise staff through case review and consultation. Employees are responsible for staff training, resolving problems and ensuring quality services are provided. Employees may provide input to higher level management on administrative, personnel, and budget issues. Employees' responsibilities may range from a single sub-unit in an agency or institution to multiple service programs in a small agency and may carry a small caseload. Employees report to a higher level supervisor or administrator.