Duties and Responsibilities :

• Provide technical assistance to customers, sales managers, and engineering staff.
• Install, troubleshoot, and tune equipment in the field, at customer locations.
• Train customer personnel in equipment operation, maintenance, and repair.
• Repair worn or defective equipment in customer plants.
• Support incoming calls from customers and field service personnel.
• Reassure concerned customers and resolve problems effectively.
• Review blueprints and observe machine layout in manufacturer's plant to understand machine operation and plant processes.
• Consult with leadership to resolve machine design problems and avoid installation issues.
• Conduct trial runs at customer establishments to ensure quality and production meet specifications.
• Obtain client signoff for equipment acceptance on new installations.
• Answer customer help desk calls when not scheduled in the field.

Requirements :

• 2 years experience in an industrial plant maintenance or equipment sector.
• Commercial laundry equipment experience is preferred.
• Mechanical aptitude with additional strengths in pneumatics, hydraulics, electricity, controls and computers
• Ability to read electronic schematics and wiring diagrams
• Experience in plumbing, sheet metal, rigging, electrical / structural work
• Proficiency with PLC-controlled equipment is preferred.
• Ability to Travel - 100% of the year (weekdays) and sometimes on short notice
• Clean Driver's License
• Excellent written and verbal communication skills. Lots of face to face customer service responsibility in this role.

Benefits :

Why join this company?

• Competitive base salary ($75-90k, negotiable based on your experience.
• Comprehensive benefits package including health insurance, retirement plan, paid time off, and more.
• Growth opportunities - career advancement within the company.
• Supportive work environment - a friendly working atmosphere within a dynamic, enthusiastic, and successful team.
4 hours ago