We are seeking commercial laundry equipment experienced candidates for an Equipment Troubleshooting Specialist role with a growing company that manufacturers, sells, and services industrial laundry equipment for linen service or uniform service plant clients in the United States and Canada.

*INDUSTRIAL EQUIPMENT EXPERIENCE IS REQUIRED*

Location: North Syracuse, NY
Hours/Schedule: Monday - Friday 8am - 5pm

Job Summary:

As an Equipment Troubleshooting Specialist you'll provide technical support and assistance for industrial equipment to ensure optimal customer satisfaction. This role involves troubleshooting and resolving equipment issues via phone and email, as well as providing training to customers on equipment operation and maintenance.

Duties and Responsibilities:

• Answer service calls on the customer support help desk and provide technical support to customers with their industrial equipment.
• Provide technical assistance to customers, sales managers, and engineering staff.
• Assist customers with parts and supplies orders.
• Provide customer personnel with training via telephone and email so that they can effectively troubleshoot equipment operation, installation, and repair.
• Consult with customers about deviations in machine operation and explain reasons for changes.
• Diagnose and resolve complex equipment problems.
• Reassure concerned customers and resolve problems effectively.
• Utilize manufacturer's blueprints plant to understand machine operation.
• Create estimates for service work and issue invoices for billable service.
• Schedule service technicians for on site service calls.