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Service Center Manager
Valvoline Santa Rosa, CA
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$116k-153k (estimate)
Full Time | Consumer Services 8 Months Ago
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Valvoline is Hiring a Service Center Manager Near Santa Rosa, CA

Text henleyjobs to 23000 to start your application today!

Are you looking to level up your management experience? Henley Enterprises, the largest franchisee of Valvoline Instant Oil Change, is looking for leaders with experience! This is your gateway to learn the “ins & outs” of our service centers, develop as a leader, gain responsibility, and ultimately, move into a career with limitless opportunities.

As a Service Center Manager, no day is ever dull. You will be responsible for managing the day-to-day operations, as well as driving the success of your team and service center. If you’re ready to take the next step in your career, we’ll put you on the fast-track to success.

THE TOOLS WE’LL NEED FROM YOU

  • A positive attitude
  • Willingness to learn and work as part of a customer-focused team
  • 2 years managerial/supervisory experience in the quick lube/automotive business is required

THE TOOLS WE’LL PROVIDE TO YOU

  • Paid on-the-job training
  • No late evenings – Most locations close by 7pm
  • Competitive pay set at $29.25 Per Hour
  • Now offering DailyPay! Have the flexibility to get paid daily
  • Promoting from within – 95% of upper-level management started out in an entry-level position
  • Tuition Reimbursement
  • Employee Discount – 50% off most services for up to 2 vehicles
  • Medical, Dental, Vision, and 401(k) Savings plan

*Terms and conditions apply and benefits may differ depending on location

Responsibilities

  • Provide exceptional customer service and address any concerns or questions.
  • Perform oil changes, filter replacements, and lubrication services for vehicles.
  • Inspect vehicles for any potential issues or areas that require attention.
  • Conduct basic maintenance tasks such as tire rotations and fluid level checks.
  • Basic computer knowledge/aptitude
  • Keep track of inventory and ensure all supplies are readily available.
  • Maintain a clean and organized work environment.
  • Follow safety protocols and guidelines to ensure a safe working environment.

Requirements

  • Attention to detail and ability to follow instructions.
  • Excellent problem-solving skills
  • Strong customer service and communication skills
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Able to learn and follow the VIOC SuperPro process for all services.
  • Achieve SuperPro certification.
  • Must have reliable transportation.

Essential Functions

  • Inspecting and replacing car lights and wipers.
  • Check fluid levels and add fluids to vehicle when necessary.
  • Inspect/replace engine air filter and cabin air filter.
  • Add oil to engine in the proper amount based on specifications of vehicle make/model.
  • Able to remove/rotate/lift/reinstall tires for tire rotation service.
  • Lubricate necessary components of the chassis/driveline.
  • Perform additional services on cooling systems and transmissions.
  • Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
  • Able to move from bay to bay to perform services on multiple vehicles.
  • Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
  • Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
  • Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
  • Able to move/transport items up to approximately 50 pounds.
  • Able to work with tools to perform duties in tight sometimes hard to reach areas.
  • Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.

Environment

  • In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
  • In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
  • In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
  • In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
  • In this position you will be required to function in narrow aisles or passageways such as catwalks.

The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Henley Enterprises, Inc. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

#IH0006#

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$116k-153k (estimate)

POST DATE

08/17/2023

EXPIRATION DATE

05/27/2024

WEBSITE

valvoline.com

HEADQUARTERS

LEXINGTON, KY

SIZE

7,500 - 15,000

FOUNDED

1866

TYPE

Public

CEO

SAMUEL J MITCHELL JR

REVENUE

$1B - $3B

INDUSTRY

Consumer Services

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Valvoline manufactures and distributes lubricants for automotive, commercial, and industrial sectors.

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If you are interested in becoming a Service Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Center Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Center Manager job description and responsibilities

Assist with daily operations of the service center, including scheduling, processing of documents, and maintaining inventory of retail and company property

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Creative thinking, to be able to come up with new ideas to improve customer service standards.

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They can schedule different training sessions for the call center staff that’ll help them bridge the skill gaps affecting current workflows.

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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Center Manager jobs

Must monitors department issues and client complaints.

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Provide excellent customer service and maintain open lines of communication with fellow Associates.

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A customer service manager should be able to provide technical training to any call center representative.

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Able to connect with customers faster and ensures a better call center experience.

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Excellent leadership, communication, sales, and customer service skills.

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Step 3: View the best colleges and universities for Service Center Manager.

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