Customer Care Representative Select
Columbus
Regular
MERIEUX NUTRISCIENCES
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!
YOUR DAY TO DAY LIFE
We are looking for a Customer Care Representative Select in 2057 Builders Place, Columbus, OH 43204 USA. Your mission will be to:
Purpose(Objective):
The incumbent will be the primary interface for our select customers.This position will ensure select customers are properly set up and welcomed. Inthis role, the incumbent will respond to customer requests in a timely mannerto answer questions and resolve issues. Act as the liaison between Customers and our labs, Technical SalesManagers and other functions as needed. This position will assist in identifying new opportunities with existingcustomers and ensure new leads are properly routed to the Sales function.Serving the unique needs of each account is critical to Mérieux NutriSciences'overall success in growing the business.

Mainactivities:

• Provide exceptional Customer Service while following Mérieux NutriSciences' policies and best practices.
• Build and maintain productive collaborative relationships within the team and across the supported laboratories.
• Responsible for proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for select accounts. Works with the Customer Care Technicians to ensure proper account setup and responsible for setting up programs and testing information in the laboratory information management system (LIMS) / CRM / ECN /myMXNS and any other system set ups critical to customer management.
• Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer's expectations.
• Assists in communication/resolution of billing issues
• Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions in the customer relationship management (CRM) system.
• Assist in customer complaint handling and investigation of customer complaints in accordance with company Quality policy and SOPs. This position has the responsibilities and authority to identify departures from the quality systems or procedures and document in accordance with SOPs in the global complaint system.
• Ensures that customer information updates are completed via the Customer Care Technicians.
• Field incoming leads and ensure they are transferred to the correct TSM
• Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (LIMS), CRM, and Standard Operating Procedures (SOPs).
• Support corporate quality and proactively participate in continuous improvement initiatives in the department.
• Perform other related duties as needed.
YOUR PROFILE
Profile:
• One (1) plus years experience in a Customer Service food or beverage industry
• BS/BA degree or equivalent work experience will be considered
Required skills:
• A general knowledge of food testing methods or scientific processes.
• Must be able to communicate information related to testing methods and results to clients.
• A general knowledge of LIMS and CRM software systems is recommended to complete data entry and result searches for the client.
• Some exposure to food processing or quality assurance is beneficial in this role.
• General knowledge of personal computer operation is necessary including spreadsheet, word processing and relational database experience.
• Interpersonal skills are required for this position in order to build and maintain relationships within the organization and with external clients.
• This position requires good, verbal and written communication skills to interact with clients and colleagues.
• Multi tasking, prioritization, follow up skills and attention to detail are also required for success in this role.
Management::
None
Work Environment:
The position works in an administrative officeor laboratory environment. Occasionalexposure to laboratory fumes, chemicals, and materials may occur and aprotective laboratory coat and safety glasses must be worn when visitinglaboratory facilities. Physical dexterity is necessary to effectivelymanipulate a keyboard. The incumbent canexpect extended time spent in a sitting position. This position is responsiblefor helping to create a professional and positive work environment. The rolemay require minimal travel (approx 10- 15%).
WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are , in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members , with plenty of opportunities to learn and share.

Ready for the journey?
To apply please click on 'Apply now' button