8 Customer Care Representative - 3rd Shift Jobs in Columbus, OH
Synchrony Health Services is Hiring a Customer Care Representative - 3rd Shift Near Columbus, OH
Overview
Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, Synchrony Pharmacy partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.
Synchrony Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.
Let’s talk about benefits.
- Competitive salaries and weekly pay
- Wage increases EVERY quarter
- Student loan repayment, scholarships, and tuition reimbursement
- Health, dental, vision, and life insurance kick in on the first of the month after your start date
- 401(k) Match
- Bonuses for attendance, referrals, and gas
- Quarterly employee recognition ceremonies
- And so much more!
Responsibilities
Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing, and other queries.
Hours - 7on/7off - 3rd shift
Duties
1. Provides customer service and issue/resolution.2. Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.3. Resolves rejections, denials and PA’s associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.4. Connects with prospective patients for Onboarding and assists with Patient follow-up and inquiries as directed by the Pharmacist In Charge.5. Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors, Pharmacist in Charge, Responsible Parties, Physicians, PDP’s/Insurance plans.6. Provides training to other staff necessary to successful performance, company standards and expectations and cross-functional awareness and proficiencies.7. Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.8. Assists with special projects as needed.
Qualifications
- High School diploma or equivalent. Associates degree preferred.
Licenses/Certifications
- Ohio Pharmacy Technician Registration.
Experience
- One (1) year pharmacy customer service experience. Healthcare, senior living industry, pharmacy or long- term care environment preferred.
- Minimum one (1) year multi-facility experience preferred.
- Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.
Job Summary
Full Time
$35k-43k (estimate)
05/18/2024
05/17/2025
synchronyhs.com
Louisville, TN
Related Companies
The job skills required for Customer Care Representative - 3rd Shift include Customer Service, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative - 3rd Shift. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative - 3rd Shift. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Learn the basics, then move on to bigger things.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.
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