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To ensure we provide excellent customer service, we have a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, and question everything. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15 minute weekly check-ins reviewed by their manager and quarterly 360-performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our website.
In this role, you will be responsible for typing prescriptions, answering incoming phone calls, completing Zendesk tickets, and delivering excellent customer service. You will be engaged with customers for both retention and sales support. You will be answering questions from patients and prescribers on what compounds we make, what alternative options we may have, or help them with transferring their prescriptions or processing refill requests. You will also be cross trained in the lab where you will learn to fill and prepare compounded prescriptions. This is a full time position.
Internal Title: Customer Care Specialist
Primary Duties and Responsibilities:
Skills and Abilities:
Why Work At Valor:
Valor’s pay band range for this position is $20 to $26 per hour. This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Valor’s total compensation package for employees. Your total rewards package at Valor will include employer contributions for employee premiums of medical, dental, and vision coverage, long-term disability, life and accidental death and dismemberment insurance, 401(k) retirement plan with safe harbor match and profit sharing plan, monthly catered employee celebrations lunch, PTO and Holiday pay policy, and other benefits.
Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments. In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB). We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.
We adhere to the California Consumer Privacy Act (CCPA). For information about our privacy policy, please visit our Privacy Notice.
Full Time
Pharmaceutical
$48k-59k (estimate)
08/03/2023
05/22/2024
valorcompounding.com
BERKELEY, CA
<25
2016
RICK NIEMI
<$5M
Pharmaceutical
Valor is a specialized compounding pharmacy that customizes medications to fit the unique needs of each individual patient. Our mission is to reinvent compounding pharmacy. We work with a network of providers, patients, health systems, institutions, and research scientists throughout the United States. We believe that the most dangerous phrase in our industry is its always been done that way. We seek to change how you think about and view compounding pharmacy. We are your proactive partner in health care. We are nimble and responsive. The average turnaround time for a compounding pharmacy is 7... days. We do it in 2 to 4! We are data driven: we monitor key metrics, use, and analyze data to improve our operations to produce the highest quality service and product for our patients and customers. We reduce patient anxiety and who doesnt need less anxiety in todays world? How? By communicating with our patients every step of the way until the prescription is filled and in your hand or delivered free to your door.
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The following is the career advancement route for Pharmacy Technician - Data Entry positions, which can be used as a reference in future career path planning. As a Pharmacy Technician - Data Entry, it can be promoted into senior positions as a Pharmacy Technician Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Pharmacy Technician - Data Entry. You can explore the career advancement for a Pharmacy Technician - Data Entry below and select your interested title to get hiring information.