Grassroots is seeking a Volunteer & In-Kind Donations Coordinator who is responsible for the recruitment and support of agency volunteers and the solicitation and acquisition of in-kind donations. The schedule for this position follows normal first shift office hours. This position requires some evenings and weekends. Must be able to adjust schedule based upon program needs.

Education and Experience:

• High School Degree and experience in Human/Social Services or Community Services field.
• Knowledge with Microsoft Office Software; including Word, Excel, PPT, Outlook, etc.
• Familiarity with a volunteer management system (currently using Volgistics software).
• Ability to complete CPR/First Aid certification.
• Possession of a valid driver’s license required.

Primary Responsibilities:

• Recruit, interview, and provide orientation for volunteers.
• Develop volunteer positions and assignments.
• Oversee ongoing volunteer activities in conjunction with agency staff.
• Support staff, volunteer and guest needs at the Shelter, Day Resource Center (DRC) and the Crisis Centers.
• Recognize volunteer achievements and participation.
• Submit volunteer monthly and annual reports and satisfaction survey.
• Responsible for assisting with answering incoming calls on the business line among a team of volunteers and shelter staff.
• Order supplies for the Emergency Shelter employees and Executive Director.
• Solicit, obtain, and manage In-Kind donations for the organization.
• Respond to donation inquiries on the Info account.
• Update Sign-Up Genius for dinner meals, monthly ‘current needs’ list, Target community/charity, and Amazon registries.
• Assemble housewarming kits for residents departing the Emergency Shelter.
• Maintain donation logs for shelter, dinner meals, and DRC with volunteer support.
• Forward volunteer images and content to Director of Marketing for social media.
• Oversee the volunteers who send thank you/acknowledgement email and letters to donors.
• Collect household items for shelter residents moving to stable housing.
• Manage gift card solicitation, client requests, and donor partnerships for annual programming, events, and other celebrations.
• Serve as liaison with all relevant partnerships, foundations and manage all associated tasks and communications with them.
• Maintain recreational supplies, toys, playroom, arts, and crafts materials.

Secondary Responsibilities:

• Develop relationships with individuals and community groups.
• Represents the agency at community events and conduct presentations.
• Recruit volunteers for shelter landscaping improvements to include watering gardens, trimming hedges, and storing equipment.
• Share lobby coverage with Family Shelter staff when Security is completing rounds of the facility.
• Other duties as assigned.

Agency-wide Responsibilities:

• Participates in supervision, in-service training, and staff meetings.
• Maintains good working relationships with co-workers and positively contributes to group morale.
• Completes all administrative duties including time sheets, leave requests, etc.
• Participates in special task forces, committees, or special projects as needed.
• Uses appropriate channels of communication to resolve conflicts with other staff.
• Interacts with staff, clients, and visitors in a professional and courteous manner.

Skills and Abilities:

• Empathetic to the needs of others.
• Excellent written and communication skills.
• Ability to develop and maintain relationships with individuals and community groups in Howard County.
• Strong attention to detail and possesses good organizational skills.

Work Conditions:

• Donations tasks require the ability to move, lift, bend, carry, and manipulate items including boxes, bags, and supplies, etc. on a regular basis.
• Must be able to lift to 50 lbs.
• Flexible work schedule to include weekend and evening events, as needed.
• Overnight travel is not required.

Supplemental Grassroots Rewards & Incentives:

Grassroots offers to pay 100% of the expenses for its employees wishing to take advantage in the following areas:

• and/or Renewal (ex. Clinical, Nursing, Medical, etc.)
• Trainings and/or Conferences
• Certifications
• wage increases for Certifications achieved while employed.
• Hiring Bonus for full completion of Onboarding and HR trainings. – w/stipulation that they are completed as scheduled by Grassroots.
• Retention Bonus – w/ stipulation that the employee is in positive standing and meets probation.
• Loan Option at 0% Interest for 1 year.

We do not offer Tuition Reimbursement. This is strictly funding available for professional development and/or training.

**All incentives and/rewards are subject to the employee meeting the required policies and procedures, including, but not limited to, agency’s 3-month probationary period, performance metrics, and/or signed agreements prior to registration and authorization by Grassroots leadership**