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Under the direction of the Director of Professional Practice & Service Excellence, this position is responsible for supporting service excellence for the system by providing knowledge, tools, and resources for success. Develops and delivers service excellence training, incorporating cultural competence, across the organization and evaluates the impact of training. Manages the Service Ambassador and other service excellence programs for successful implementation across the organization. Collaborates with Human Resources and Marketing to manage service excellence communication and recognition plans. Assesses service trends and recommends improvements. In partnership with Quality, it uses data to assess, plan and evaluate patient experience improvements. This position is responsible for the management of service excellence projects that may range from singular department impact or organizational impact. Partners with Risk and Regulatory to ensure alignment and adherence to all applicable regulatory and organizational requirements for patient rights, complaints, and grievances. This position supports the Service Excellence Coordinator role as needed.
Qualifications:
Education:
Experience:
Specialized Training:
Certification/Licensure:
Knowledge, Skills and Abilities:
Full Time
$98k-129k (estimate)
03/15/2024
06/18/2024