Job ID: J-00296671
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Hillsboro, OR, Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.
Job Mission/Description
The CS Quality and Excellence for the Intel CT & US Region is part of the Customer Support organization. The team support all local US sites operationally and the Intel sites WW for customer quality engagement. The Quality & Excellence team is responsible to define and drive the quality improvement roadmap for the US region and in alignment with Intel. The team consists of 4 main pillars to enable driving Quality as an operations:
Customer Quality - [Intel Customer Team] - The customer quality managers secure progress and communication of quality incidents (tactical) and quality programs (strategic). They are also responsible to share customer’s voice internal at local sites and towards upstream solution providers
Service Quality Engineering - [Regional]- Support local operations to address quality hits captured in the daily disturbance review meetings
Service Quality Excellence - [Regional] - Drive quality programs; internal and ISO audit, Quality training, craftmanship, New Machine Quality, etc
Logistics Quality - [Regional] - Focus on material return quality, inspections, stock purge, tool calibrations & certification
The CS&S Service Quality Excellence NMQ EUV Program Manager is part of the Service Quality Excellence team. (NMQ = New Machine Quality). The performance of ASML products during the installation phase and 1st year of operations is identified as New Machine performance. It is the expectation and drive to ensure that the new machines are outperforming systems >1yr running at customer site. As a result the number of quality hits and impact of quality hits during this timeframe is expected to be low. The NMQ EUV Program manager is responsible to secure an improvement roadmap for EUV products, based on following activities:
Closely collaborate with NQM program manager focusing on DUV products to ensure a synchronized approach for both platform types
Closely collaborate with the Quality Engineers, Customer Quality Managers to:
Understand the landscape of quality hits during the NMQ phase at customer sites
Identify common denominators for NMQ hits and define priorities based on internal and external impact
Define improvement opportunities to improve the NMQ performance
Define support requests towards headquarters
Setup and maintain an aligned NMQ EUV goal:
Align with ASML headquarters on targets/KPIs
Define leading KPIs for NMQ EUV program within team
Support customer communication with Customer Quality Managers:
Closely collaborate to strategy on updates towards Intel and Micron regarding NMQ reduction roadmaps and progress
Support other customer teams with US based data on NMQ performance
Support driving the quality mindset & training within US region:
Define and drive activities to increase the CS engineers awareness/mindset required to avoid operational induced NMQ hits
Perform other duties as assigned or required
Educational and Experience
Bachelor/Master’s degree with extensive years of relevant experience
Experience in the semiconductor industry
Experience in Professional Field Service Operations
People leadership experience
Experience in Quality management aspects within a high tech business to business environment
APPS, EUV and/or EUV experience preferred
Personal Skills
Stakeholder management at different levels in organization
“Get things done” mentality
Able to analyze and draw conclusions from data or report information
Strong communication and influencing skills
Track record in process improvement/optimization
Analytical thinking skills
Other information
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch
The employee is occasionally required to move around the campus
Requires frequent domestic and/or international travel dependent on company needs
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
The environment generally is moderate in temperature and noise level
Must be able to read and interpret data, information, and documents
Can observe and respond to people and situations and interact with others encountered in the course of work
Willing to travel to customer sites within the region and to Headquarters when required (Veldhoven/Wilton/San Diego)
Service Quality Excellence Manager, can be located in 1 of following locations; Hillsboro-OR, Phoenix-AZ or Austin-TX
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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