Job Description

Responsibilities include, but are not limited to :

• Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently.
• Services customers by processing deposits and withdrawals such as loan payments, holiday club payments and savings.
• Sells money orders and cashiers' checks.

Maintain and balance a cash box.

• Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines.
• Responsible for meeting customer expectations, achieving service quality standards and mystery shop expectations.
• Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

Requirements

Required Skills :

• Excellent verbal and written communication.
• Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong analytical, problem solving, and decision-making skills.
• Detail oriented, strong organizational skills, and high degree of accuracy. Ability to handle multiple projects simultaneously.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Provides strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
• Proficient computer skills.

Required Experience :

• High School Diploma, GED or currently attending high school or college.
• Prior cash handling and / or customer service experience preferred.

Last updated : 2024-05-21