This position is primarily responsible for processing Medical records requests, including releasing and
obtaining records, office correspondence filing, billing functions for two Medical Providers and back -up
referrals coverage.
MINIMUM QUALIFICATIONS:
Education: High school diploma or GED required.
Licensure/Certification: None
Experience: Two years of secretarial or specialized office experience preferred. Medical terminology
experience and one year experience in medical office preferred. Speaks and understands Spanish
preferred.
Equipment/Skills: Multi-line phone system, Microsoft Office Suite (or equivalent).
Physical demands: Ability to physically perform the functions of the job, including sitting, standing,
walking, lifting, carrying, bending, and reaching with or without reasonable accommodation.
Status Classification: Hourly
PRIMARY JOB RESPONSIBILITIES:

A. Ensures confidentiality of all clients/patients information per Valley View Health Center policy
and HIPAA guidelines.

B. Respects and works well with all team members.

C. Attends and participates in all staff meetings and trainings.

D. Receives patient and prepares for practitioner per departmental protocol. Standards:

• Requests records from other facilities.
• Downloads records onto C.D. depending on request.
• Assists with chart abstraction.

F. Receives and processes all medical referrals for care in a thorough and timely manner.

G. Performs Medical Reception work as necessary. Standards:

• Assists medical reception when needed.
• Answers phone when receptionists are busy.
• Schedules appointments.
• Calls patients to re-schedule missed appointments.
• Accurately enters patient’s Family Size & Income (FSI) when appropriate.

H. Performs other related duties as assigned. Standards:

• Follows guidelines established at time of assignment.
• Accepts assignments willingly.
• Prioritizes workload to ensure timely completion of assignment.
• Asks appropriate clarifying questions relative to scope of assignment.