This position is responsible for receiving and greeting the public entering the VVHC reception area. This person
also provides the necessary paper work for center appointments, answers telephones, refers callers to appropriate
resources, makes collections and referrals, and provides chart management service for VVHC practitioners.
MINIMUM QUALIFICATIONS:
Education: High school diploma or GED required.
Licensure/Certification: None
Experience: Two years of secretarial or specialized office experience preferred. One year experience in dental
office preferred. Bilingual Spanish preferred.
Equipment/Skills: 10-key, typing, computer literate, telephone skills.
Physical demands: Ability to physically perform the functions of the job, including sitting, standing, walking,
lifting, carrying, bending, and reaching with or without reasonable accommodation.
Status Classification: Hourly
PRIMARY JOB RESPONSIBILITIES:

1. Communication- Communicates effectively and courteously with all VVHC staff, clients, and community
partners, utilizing appropriate channels of communication for problem-solving and conflict resolution.
Sustains a cooperative, helpful, respectful and professional working relationship with supervisor. Can take
direction with enthusiasm and understanding. Asks appropriate clarifying questions relative to scope of
assignment.

2. Organization and time management - Productive and efficient use of time, prioritizing appropriately.

Maintains a clean, orderly and professional work area. Does not allow personal issues to interfere with
workload & keeps social interaction to a minimum. Takes & returns from lunch/breaks in timely manner.
Follows guidelines established at time of assignment. Accepts assignments willingly.

3. Safety - Ensures safe work environment, promotes accident prevention and follows proper reporting
procedures for situations that impact safety or customer service. Actively participates in quality
improvement processes and identifies priorities.

4. Work ethic - Adheres to policies and procedures. Takes responsibility for own actions & seeks to correct

mistakes. Initiates and follows through on assignments in a timely manner. Consistently reports to work
on time & ensures PTO is available for unexpected absences.

5. Team contribution - Promotes positive teamwork and cohesiveness between all staff. Participates in and

supports team meetings, activities & problem solving. Provides constructive recommendations for
improvements within department & clinic as a whole and acts as resource of knowledge, skills and conduct.
Participates in training and mentoring of new staff members. Keeps behaviors, communications and other
outward expressions regarding Valley View Health Center in a positive manner. Collaborates willingly
with the Dental Director and other supervising dentists.

6. Service excellence - Demonstrates awareness of and commitment to goals and mission of VVHC.
Prioritizes customer service. Maintains high quality, accuracy, and neatness in work performed. Remains
calm & tactful under stress, conflict or emergencies.

7. Confidentiality/professionalism - Maintains organizational and patient confidentiality. Maintains
appropriate personal boundaries with clients and co-workers. Acts with integrity. Accepts supervision and
criticism in constructive manner. Maintains professional appearance. Demonstrates ability to adapt to
change. Understands all HIPPA for proper handling of patient related information.

JOB KNOWLEDGE

B. Interacts with public in a professional and courteous manner. Standards:

• Greets public as they enter the clinic, providing any applicable assistance.
• If receptionist is not able to immediately help the patient, patient is notified and expected wait time

• Assists patients with check-in process and interfaces with current technology which could include

• Assists patients with the check-out process, see billing and deposit below

them an appointment.

E. Performs Daily Clinic Deposit

• Opens a posting batch
• Collects money
• Adds payment transactions to posting batch
• Closes batch
• Sends needed documentation to accounting

F. Dental proficiency

• Understand dental numbering system
• Dental terms
• Dental charting
• Explains treatment plans including fees

G. Billing to ensure payment

• Verify eligibility
• Records transactions
• Post payments and understands pre-payment
• Calculate slides
• Contact private insurances for benefits

• Explain co-pays-out of pocket expenses
• Coordinate benefits
• Understand pre-auths and waivers
• End of day chart review

H. Performs other related duties as assigned

• Follows guidelines established at time of assignment.
• Accepts assignments willingly.
• Prioritizes workload to ensure timely completion of assignment.
• Asks appropriate clarifying questions relative to scope of assignment.
• Completes assigned training on time.