This position is responsible for receiving and greeting the public entering the VVHC reception area. This person also
provides the necessary paper work for center appointments, answers telephones, refers callers to appropriate resources,
makes collections and referrals, and provides chart management service for VVHC practitioners.
MINIMUM QUALIFICATIONS:
Education: High school diploma or GED required.
Licensure/Certification: None
Experience: Two years of secretarial or specialized office experience preferred. Medical terminology experience and one-
year experience in medical office preferred. Speaking and understanding Spanish is preferred, however, if applying for a
bilingual position, it is required.
Equipment/Skills: Multi-line phone system, Microsoft Office Suite (or equivalent).
Physical demands: Ability to physically perform the functions of the job, including sitting, standing, walking, lifting,
carrying, bending, and reaching with or without reasonable accommodation.
Status Classification: Hourly
PRIMARY JOB RESPONSIBILITIES:

A. Ensures confidentiality of all clients/patients information per Valley View Health Center policy and HIPAA
guidelines.

B. Respects and works well with all team members.

C. Attends and participates in all staff meetings and trainings.

E. Interacts with public in a professional and courteous manner. Standards:

• Greets public as they enter the center, providing appointment, and referral assistance.

• Schedules appointments as necessary.
• Schedules client referrals as necessary.

F. Maintains cash log for monies taken in provides patient receipt. Documents transaction and balances cash box

D. Maintains appointment schedule system for center staff and clients. Standards:

• Schedules initial and follow-up appointments according to departmental procedures.
• Calls patients 24 hours in advance to remind them of appointments.
• Calls patients to let them know of any cancellations.
• Calls patients to re-schedule missed appointments.

F. Maintains appointment schedule system for center staff and clients. Standards:

• Schedules initial and follow-up appointments according to departmental procedures.
• Calls patients 24 hours in advance to remind them of appointments.
• Calls patients to let them know of any cancellations

H. Bilingual receptionist duties:

• Medical interpreting in the exam room for clinical staff.
• Translate medical correspondence for clinical staff and Spanish-speaking patients.
• Call Spanish-speaking patients to schedule and confirm appointments.
• Provide interpreting support for other departments as needed.

I. Performs other related duties as assigned. Standards:

• Follows guidelines established at time of assignment.
• Accepts assignments willingly.
• Prioritizes workload to ensure timely completion of assignment.
• Asks appropriate clarifying questions relative to scope of assignment.