• Sufficient technological capabilities to use electronic medical records and other systems to

Ability and desire to be flexible and responsive
Physical demands: Ability to physically perform the functions of the job, including sitting, standing,
walking, lifting, carrying, bending, and reaching with or without reasonable accommodation. This
position requires that most time is spent sitting at a desk using a computer and telephone.
Status Classification: Salary
PRIMARY JOB RESPONSIBILITIES: Serves as a Community Health Worker or Promotores De Salud.

a. Responsible for establishing trusting relationships with patients and their families
while providing general support and encouragement.

b. Follow-up with health management/care plans with both patients and providers.
c. Coach patients in effective management of their chronic health conditions and self-

care.
d. Assist patients and their families in understanding care plans and instructions.
e. Help clients in utilizing VVHC resources, including scheduling appointments and

completing new patient intake forms.
f. Provide referrals for services to community agencies as appropriate and assist with

completion of applications for programs for which they may be eligible.
g. Motivate patients to be active, engaged participants in their health.
h. Follow-up with patients via phone calls and in the clinic.
i. Effectively work with other clinical staff, providers, patients, and others from diverse

backgrounds.
j. Build and maintain positive working relationships with peers, patients, supervisors,

and other VVHC employees.
k. Document activities, service plans, and results in an effective manner while strictly

adhering to the policies and procedures in place.
l. Work collaboratively and effectively within a team.
m. Continuously expand knowledge and understanding of community resources,

services and programs provided; human relations and the procedures used in
dealing with the public as part of a service or program; volunteer resources and the
practices associated with using volunteers, operations, functions, policies, and
procedures associated with the department or program area, procedures, and
resources available to handle new, unusual, or different situations.

n. Identify and apply appropriate role definition and skilled boundaries.

B. Supports the development and enforcement of Valley View Health Center’s policies, protocols,
procedures, and guidelines.

C. Ensures confidentiality of all clients/patient’s information per Valley View Health Center policy
and HIPAA guidelines.