General Description of Position: 

The receptionist is responsible to check-in patients and providing great customer service at the front of the house.

JOB REQUIREMENTS/SKILLS/PHYSICAL DEMANDS: 

General responsibilities would probably entail answering phones, collecting payments, scheduling follow-up appointments, dispensing medications and selling items that may be available behind the counter. Other duties may vary from office to office, but one very specific duty of the receptionist is to be able to differentiate the difference between an emergency and a routine office visit. Since the veterinary reception is the main means of communication between the medical staff and the clients, it is his or her job to communicate to the vet or vet techs any emergencies that walk through the door. Other tasks may involve keeping the waiting area clean and well organized, locking up at the end of the day, calling to confirm appointments and collecting and sending mail. Upon hiring, all new employees will be subject to a 90-day probationary period during which time employment may be terminated as determined by management. All requirements are subject to change by the employer at any time.

Reports to: Receptionist Manager/Hospital Manager

RECEPTIONIST DUTIES:

• Provide top-notch customer service. 
• Being attentive to client and pet needs. 
• Identify and work compassionately with clients in various emotional states. 
• Work patiently with distressed, frustrated or disgruntled clients. 
• Answer and triage phone calls from clients. 
• Schedule appointments and schedule procedures.
• Check-in clients.
• Monitor client flow from check-in to discharge.
• Monitor schedule and flow. 
• Client call backs. 
• Managing record requests between other hospitals and specialty practices. 
• Fill prescriptions.
• Ensure that daily deposits balances and accurate.
• Discharge patients. 
• Client education.
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed. 
• Process payment transactions.
• Maintain proper documentation in the electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management. 
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.