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General Description of Position:
The receptionist is responsibletocheck-in patients and providing great customer service at the front of the house.
very specific duty of the receptionist is to be able to differentiate the difference between an emergency and a routine office visit. Since the veterinary reception is the main means of communication between the medical staff and the clients, it is his or her job to communicate to the vet or vet techs any emergencies that walk through the door. Other tasks may involve keeping the waiting area clean and well organized, locking up at the end of the day, calling to confirm appointments and collecting and sending mail.Upon hiring, all new employees will be subject to a 90-day probationary period during which time employment may be terminated as determined by management. All requirements are subject to change by the employer at any time.
Reports to: Receptionist Manager/Hospital Manager
RECEPTIONIST DUTIES:
Provide top-notch customer service.
Being attentive to client and pet needs.
Identify and work compassionately with clients in various emotional states.
Work patiently with distressed, frustrated or disgruntled clients.
Answer and triage phone calls from clients.
Schedule appointments and schedule procedures.
Check-in clients.
Monitor client flow from check-in to discharge.
Monitor schedule and flow.
Client call backs.
Managing record requests between other hospitals and specialty practices.
Ensure that daily deposits balances and accurate.
Client education.
Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
Process payment transactions.
Maintain proper documentation in the electronic medical record.
Relay appropriate information to/from clients to doctors and/or management.
Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
Be able to spell check and confirm phone numbers and other client information
WORK ENVIRONMENT:
Small animal hospital, work in front and back of hospital, high level of client interaction. Potential for exposureto zoonotic diseases and possible hazardous materials.
Continuing Education Requirements:None at this time
Exempt or Non-exempt Status:Non-exempt position
Full Time
$32k-39k (estimate)
04/04/2024
07/10/2024
valleyveterinarycare.com
LA GRANDE, OR
50 - 100
2015
TINA ASTER
<$5M
We are passionately committed improving the lives of pets, while strengthening the pet and parent bond by providing the highest level of care in our community.
The job skills required for Veterinary Receptionist include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Veterinary Receptionist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Veterinary Receptionist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Veterinary Receptionist positions, which can be used as a reference in future career path planning. As a Veterinary Receptionist, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Veterinary Receptionist. You can explore the career advancement for a Veterinary Receptionist below and select your interested title to get hiring information.