Come Join our Winning Team!

We have been a locally owned, and family-operated dealer group since 1964 representing Ford, Chevrolet, Chrysler, Jeep, Dodge, RAM, Freightliner, Western Star, Hino, and Isuzu across several states!

We put our employees first who then treat our customers like family investing in your future to ensure success!

Thank you for checking out our page, we look forward to hearing from you soon!

Wage commensurate with experience plus market adjustment.

• The Service Advisor acts as the liaison between the customer and Valley Truck Centers technician when service is required.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Listen to the customer description of the problems or service needed.
• Determine the type of service required and prepare a service order
• Obtain customer authorization and signatures for all repairs.
• Dispatch repair orders to technicians on your team.
• Prepare and present the customer with quotes for all repairs.
• Communicate with the customer and technician during repairs.
• Work with the technician to ensure the repair is completed.
• Prepare and invoice Repair Order (RO).
• Contact the customer for pick up or delivery.
• Ensure that secured payment is made prior to releasing serviced vehicles.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Required to perform work inside and outside, in all-weather situations, at the shop division location.
• Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
• Manual dexterity and lift up to 80 lbs.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.
• Valid driver's license with the ability to obtain a CDL within 90 days of employment.
• Good standing MVR.
• Previous experience as a service writer preferred but not necessary
• Experience diagnosing diesel trucks is a plus.
• Heavy and medium-duty truck industry experience is a plus.
• Excellent verbal and communication skills.
• Detail-oriented.

Benefits:

• 401(k) and 401(k) matching upon 1 year of service.
• Group Health, Vision, and Dental insurance (50/50 Employer/Employee split)
• Life Insurance is fully funded by the employer.
• Employee assistance program
• Employee discount
• Employee Team Member Programs
• Paid time off
• Parental leave
• Referral program

Ability to successfully pass a background check, physical and drug screening.

Valley Truck Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All qualified applicants are given equal opportunity and selection decisions are based on job-related factors.

Valley Truck Centers is a Drug Free Workplace

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Cleveland, OH 44125 (Required)

Ability to Relocate:

• Cleveland, OH 44125: Relocate before starting work (Required)

Work Location: In person