Your Route to a Great Opportunity Stops Here!
Resume must be attached to your online application in ordered to be considered.
This position is open until filled. The first review of applications will begin on January 2, 2024.

Valley Metro exists to Connect Communities and Enhance Lives. We do this by planning, building, operating, and maintaining a safe, regional, multi-modal transportation system to residents of metro Phoenix. From regional bus, streetcar, light rail and paratransit service to alternative commuter solutions, Valley Metro’s mission since 2002 is to develop and operate a network of transit services that now covers 513 square miles! We have been named 2023 Best Workplaces for Commuters, 2023 Metro Phoenix WTS Chapter Innovative Solutions Project of the Year, and a 2023 Arizona Forward Environmental Excellence Awards Finalist.

Join the Valley Metro team as a Paratransit & RideChoice Program Supervisor! Are you passionate about ensuring accessible transportation options for seniors and individuals with disabilities? We're seeking a candidate with strong leadership, communication, and strategic thinking abilities to coordinate with stakeholders and ensure smooth access to public transportation services in the Phoenix Metro area. As the Program Supervisor, you'll also play a pivotal role in approving educational material that informs the public about Paratransit & RideChoice services.

The Program Supervisor reports to the Manager, Accessible Transit Services. This position performs supervisory work for a transit program. Typical duties might include: conducting performance evaluations, ensuring staff are trained, making hiring and termination recommendations, managing program processes, providing program oversight, coordinating staffing for events, overseeing preparation of program materials, and responding to complex problems and complaints.

The Paratransit & RideChoice Program Supervisor is an Exempt (salaried) position.

Valley Metro is an Equal Opportunity/Affirmative Action employer.

• Bachelor's Degree in Business Administration, Business Management, Public Administration, or a related field 
• Three (3) years of experience directly related to the area of assignment
• OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties such as those listed above may be considered

Licenses and Certifications:
This position may require a valid Arizona Driver's License.
Background Investigation:Employment is contingent upon the results of a background check.The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. 
Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary recommendations
Coordinates, supervises, and evaluates day-to-day operations of the agency's demand response service programs including contracted Americans with Disabilities Act (ADA) paratransit operations, micro-transit, ADA certification/eligibility program, reduced fare ID program, travel training, and other related services; develops procedures for program operations and contract monitoring; ensures compliance with applicable internal and external requirements
Manages projects within the paratransit and demand response program area to ensure compliance with applicable goals, Federal Transit Administration (FTA) regulations, rules, and the Americans with Disabilities Act (ADA) as it relates to transportation services
Responds to and resolves complex issues related to assigned area of responsibility
Develops training materials in support of programs
Supervises the creation of and/or develops collateral materials, presentations, and programs for use in outreach activities; provides direction to external contractors and internal staff in developing program materials for use by employers, the public, and/or other interested partiesManages contracts, including monitoring contract budgets and preparing related reports; works with contractors and/or other transit providers to coordinate plan implementation
Plans and coordinates the development, implementation, and supervision of program goals, objectives, activities, and initiatives; assesses consequences and outcomes of program initiatives and recommends appropriate adjustments or modifications
Attends and participates in a variety of meetings; represents the Authority with/on committees, councils, employers, citizen groups, and/or other related groups
Compiles and analyzes data; prepares and reviews related reports and correspondence
Conducts research to identify emerging needs, trends, and services related to assigned area of responsibility
Performs other duties of similar nature and level as assigned
Knowledge and Skills:
Knowledge of:
Supervisory principles
Applicable federal, state, and local laws, codes, and regulations
Public relations principles
Program supervision and coordination principles
Advanced principles of assigned area of responsibility
Analytical methods and techniques
Report preparation methods
Project management principles and techniques
Research methods
Skill in:
Monitoring and evaluating staff
Prioritizing and assigning work
Compiling and analyzing data
Using a computer and related software applications
Conducting research
Planning, implementing, and supervising program components
Identifying emerging trends, needs, and services
Assessing the consequences and outcomes of program initiatives
Ensuring compliance with applicable internal and external program requirements
Preparing reports, business correspondence, and collateral materials
Coordinating and executing multiple tasks
Developing, implementing, and applying policies and procedures
Providing public relations
Organizing information
Communicating in order to interact with coworkers, supervisor, and the general public at a level sufficient to exchange or convey information and to receive work directionPhysical Demands:
Positions in this class typically require: reaching, standing, walking, driving, fingering, grasping, talking, hearing, and seeing.
Work Environment:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.