About us

Based in Seattle and Everett, Washington, Valley Electric was founded in 1982 and has grown into one of the largest, full service electrical contractors in the Pacific Northwest.

Our work environment includes:

Modern office setting

Dog friendly

Snacks and Beverages provided

Overview:

Valley Electric is offering a position as a Tier One Helpdesk Technician in our Everett office. This position reports directly to the IT Director and works closely with other IT personnel to support our office and field staff.

As a Tier One Helpdesk Technician you will monitor incoming support tickets to the Helpdesk. Assign tickets to appropriate IT staff according to the level of support required. Respond to Tier One support requests with effective communication and timeliness.

Duties:

Maintain IT inventory, manage helpdesk tickets, perform system imaging and deployment, support end users in office and remote, perform software/hardware installations, update/create IT documentation

Requirements:

Must have strong communication and troubleshooting skills.

Must know Windows 10, 11

Must be able to multi-task.

Previous IT experience preferred.

Knowledge of Microsoft Office 365, Office suite preferred

A or Network certification preferred.

Previous experience with a helpdesk ticketing system is a plus.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Preferred)

Ability to Commute:

• Everett, WA 98203 (Required)

Work Location: In person