Job Summary:

Greets guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed. Typically requires one year related experience.

Job Specifications:

• Outlet: The Lodge at Vail
• Expected Pay Rate $20 - $21.35 / hour
• Shift & Schedule Availability: Full Time
• Skill Level: Entry

Job Requirements:

• Have complete knowledge of all Spa Services, Packages, Promotions, and retail products presently offered by the spa.
• Maintains professional relationships with spa clientele.
• Schedule all spa and fitness services.
• Conduct closing shift reports and reconcile all cash, credit card, and room charges, account for any discrepancies.
• Greet guests, answer incoming telephone calls, and book appointments.
• Keep work areas clean and organized according to standards.
• Promote all spa programs/activities by discussing other department areas that may assist guests with a total resort experience. Must keep current with spa calendar – programs, events and activities.
• Walk through spa facility ensure proper supplies and amenities in locker rooms and relaxation lounge.
• Understand and use universal precautions and sanitary procedures.
• Maintain storage areas to ensure cleanliness, freshness, and organization.
• Frequent checks of equipment and facility to ensure safety and prevent loss of equipment and/or injury to users.
• Assist with guest follow up concerning retail requests.
• Attend departmental meetings as scheduled by spa management and/or resort management.
• Be familiar with all resort services/ features and local attractions to respond to guest inquiries.
• Complies with all Resort policies, procedures and standards of operation.

Job Type: Full-time

Pay: $20.00 - $21.35 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Weekly day range:

• Weekends as needed

Language:

• Spanish (Preferred)
• English (Required)

Work Location: In person